Part Sales Executive Apprenticeship

Getting In Limited; Stockport; On-site; GBP 40,000 - 60,000; Full time

Job description

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Part Sales Executive Apprenticeship

Apply From: 04/03/2025

Learning Provider

Delivered by THE TRAFFORD AND STOCKPORT COLLEGE GROUP

Employer

SWANSWAY GARAGES LIMITED

Vacancy Description

Selling:

• Achieve personal target KPI‘s and revenue objectives with target customer sets.
• Accurately identify parts to meet the customer sales requirements.
• Utilise all product promotions effectively to achieve specific targets set.
• Identify and exploit all upsell opportunities thereby growing overall sales figures.
• Maintain own knowledge levels on new or updated parts through the completion of appropriate training courses and reading information from bulletins, catalogues, parts updates, special offers, recalls etc.
• Ensure you are adequately trained and understand the Unique Selling Proposition of the TPS brand, the “Features and Benefits” of the TPS product range especially the genuine v non-genuine aspect, and how to overcome sales objections.
• Record and feedback lost sales opportunities to the Sales Manager.

Customers:

• Ensure you provide a high level of customer service at all times.
• Be aware and always aim to improve the Customer Satisfaction scoring for your Centre.
• Build strong relationships with your clients by making relevant and regular contact with them on the phone and via face to face visits.
• Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice.
• Where applicable, ensure that trade customers that visit the TPS Centre are dealt with efficiently and quickly.
• Identify and record customer delivery requirements and communicate to the rest of the TPS Centre team.
• Resolve any customer concerns or complaints professionally, seeking additional support where necessary.
• Maintain a professional and smart appearance at all times, and conduct business with the highest level of integrity and professionalism.
• Ensure that a regular review of all customer discounts are carried out and the appropriate discount is applied based on spend levels in accordance with the TPS Guidelines as outlined in the Operations Manual.
• Maintain accurate customer records and adhere to the Data Protection Act when handling this data.
• Provide timely communication to customer on their credit status.
• Ensure any customer complaints / disputes are handled professionally and swiftly.

Communication:

• Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service.
• Work with the Sales Manager and others to achieve sales targets and provide a joined up approach to sales.
• Feedback customer comments to the Sales Manager to continually improve customer experience.
• Ensure that customers are aware of their credit situation and if credit escalations are required follow the TPS Guidelines in the Operations Manual.
• Make sure you are using the latest version of this job description which can be found on TPS Hub.

Systems and Processes:

• Handle incoming calls and customer enquiries within KPI’s, using the approved greeting.
• Ensure the proper and accurate use of all systems (e.g. use of EKTA/vin-lookup to search and order parts).
• Complete all required documentation accurately and promptly.
• Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual.
• Maintain a clean, tidy and efficient working environment.
• Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty).
• Source additional parts from other Centres or outside the TPS network when necessary.

Key Details

Vacancy Title

Part Sales Executive Apprenticeship

Employer Description

In 2006, TPS established its first Centre in Derby in response to the automotive industry's need for a more efficient and convenient way of ordering and purchasing Volkswagen Group Genuine Parts. The UK industry welcomed this innovation, and by the end of 2007, the number of centres had grown to 57. Our network has since expanded to 83 TPS Centres and we provide parts to trade customers who service and maintain Volkswagen, Audi, SEAT, Škoda, CUPRA and Volkswagen Commercial Vehicles. We have an exciting opportunity for a Part Sales Executive Apprenticeship for someone who is looking for a pathway into a long-lasting career with a reputable retailer.

Vacancy Location

Unit 7, Lawnhurst Trading Estate Bird Hall Lane Stockport SK3 0SD

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000306785

Key Dates

Apply From

04/03/2025

Closing Date For Applications

2025-03-14 23:59:59

Interview Begin From

Possible Start Date

2025-03-24 00:00:00

Learning Provider

THE TRAFFORD AND STOCKPORT COLLEGE GROUP

Skills Required

Communication skills, IT skills, Organisation skills, Hardworking, Good timekeeping, Ability to work under pressure

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