Stylist - 37.5 hours - Selfridges London Womenswear

ALLSAINTS Retail Limited; London; On-site; GBP 20,000 - 30,000

Job description

Stylist - 37.5 hours - Selfridges London Womenswear

London, England, United Kingdom, Permanent

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in-house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

The role

As an AllSaints Stylist, you are the fundamental link between our products and customers. The majority of the day will be spent on the shop floor, styling and influencing our customers across our busy shop floors. You will also have the opportunity to gain experience in visual merchandising, general store operations, and personal shopping. You will support handling first-line customer enquiries via our online customer service system, with the remainder of your time being spent with in-store customers.

You will work closely with your management team, supporting the store in reaching its targets, selling our collections to our customers, and ensuring that our stores are looking fabulous at all times.

You will be provided with great training tools and product knowledge, and it will be up to you to make the most of it, learning and developing in a brand where opportunities to further progress in a career with AllSaints are there for the taking.

What will I be doing?

• Spending the majority of your time on the shop floor, styling our customers in our latest collections, sharing your detailed product knowledge and providing them with an exceptional brand experience.
• Actively maintaining the store’s aesthetic; ensuring that products are readily available for our customers and that floor sets and standards are upheld at all times.
• Participating in stock replenishment, deliveries, and digital orders while utilising our digital tools to support a positive customer journey.
• Handling and responding to first-line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
• Making service decisions for our customers to resolve their issues while retaining their loyalty and trust.
• Putting the customer at the heart of everything you do and working as one AllSaints team to get the best result.
• Greeting our customers into our store and tailoring your approach to support the purpose of their visit.
• Maintaining staff areas to the highest level of expectation, showing pride in your surroundings at all times.
• Supporting and observing your peers, seeking feedback to support your growth and development.
• Spending between 30 and 50 percent of your time on online customer service delivered either within the store or from time to time on a work-from-home basis.
• Working in partnership with our specialist customer experience team leaders, receiving coaching on service delivery and ensuring that more complex customer queries are escalated to our specialist teams promptly.

What skills do I need?

• Friendly and attentive; you'll constantly interact with customers in-store and online from all over the world to provide an exceptional customer experience.
• Awareness and knowledge of our brand, our style and our brand values.
• Can-do attitude and lots of enthusiasm.
• Good problem-solving techniques and ability to do so with pace, empathy, and sometimes under pressure.
• Tech-savvy; you'll be processing transactions and store deliveries using our in-store digital tools and responding to customer queries using our online customer service system.
• Actively aware of brand campaigns, lookbooks, and new product launches.
• Excellent attention to detail.
• A passion for fashion and being an ambassador for AllSaints.

About the location

Our concession in Selfridges, London has been open since 2006 and usually trades from 10:00 am - 22:00 pm (subject to seasonal change). Voted the world's best department store, Selfridges London is an iconic landmark. Our passionate teams are located on the very busy first and third floors. Store Location: Located in TFL zone one and approximately a five-minute journey from Bond Street station.

What we stand for

The Customer is the Boss: We work as one proud team to get the best for our customers.

One Team: We are joined up and encourage others to share their ideas.

We Do What We Say We Will: We know our goals, and we work with clear outcomes in mind.

We Are Responsible: We are self-aware, understand the impact we have on others, and are positive about the future.

• A generous wardrobe allowance.
• Potential to earn more from our team commission scheme.
• Employee discount for you to spend with family and friends.
• Up to 2 years service: 33 days (25 days + bank holidays).
• Over 2 years service: 36 days (28 days + bank holidays).
• Access to dental cash plan & free virtual GP appointments through Aviva.
• UNUM employee assistance helpline.
• Life assurance cover.
• Access to discounted gym membership and corporate discounts.
• Free, confidential, wellbeing and lifestyle support with Retail Trust.
• Enhanced family leave benefits.
• Health days for you to use for physical or mental wellness.
• Dedicated mental health support.
• Eye care vouchers, season ticket loans, and much more!

#WeAreAllSaints

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued, and able to give of their best whilst contributing to the success of our brand.

We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.