Patient Coordinator

EuroEyes LEC London; Greater London; On-site; GBP 25,000 - 35,000

Job description

We have an exciting opportunity for a full time Patient Pathway Coordinator that is reliable, honest and hard-working, to join our dynamic team at this unique Lens and Laser eye surgery centre.

Key Responsibilities:

• Will be the first point of contact for our patients therefore a professional, enthusiastic, outgoing personality is a prerequisite for this position.
• Dealing with any enquiries from website, emails, optometrist referrals and over the phone as well as face to face when required.
• Booking patients appointments (consultations, post-operative checks and surgery).
• Preparing consultations/post op notes.
• Collect payments for surgeries, consultations and keep accurate record and provide receipts for patient.
• Ensure all cash payments/cheque and credit card slips handed to manager for safe keeping on daily basis.
• Open and close the clinic with appropriate security measures.
• Observe patient confidentiality at all times.
• It is essential that you are confident with Microsoft office – Outlook, Excel and Word and are able to use this as required.
• To provide administrative support to other members of the clinic when assistance is needed including emailing, filing, disposal of items securely and safely and other paper and computer based administrative tasks.
• To collect and dispatch post, prepare letters and documents, receive and sort mail and deliveries.
• To maintain the customer database; invoice, collect and properly account for payments collected from patients.
• Ensure security and confidentiality of data.
• Maintain stock and supplies of stationeries.
• Assisting the employer in any other reasonable administrative tasks related to clinical practice.
• Ensure that all patient records are completed and correspondence sent to referrers in a timely manner and correctly before filing them in an efficient, tidy and secure manner (paper and electronic).
• Liaise with referring clinician and opticians’ reception/secretary as needed.
• To undertake ad-hoc tasks.

Scheduling:

• Work with staff to ensure there is no conflict of schedules around patient consultations.

Job Type: Full-time

Benefits:

• Company events.
• Company pension.
• Employee mentoring programme.
• Private medical insurance.
• Referral programme.

Supplemental pay types:

• Performance bonus.

Experience:

• Patient Coordinator: 1 year (required).

Seniority level: Entry level

Employment type: Full-time

Job function: Health Care Provider

Industries: Hospitals and Health Care