Neighbourhood Officer

Marks Consulting Partners are currently looking for a Housing Officer to work with one of our Housing Association clients in West London.

What the job will be doing

• To deliver a responsive, efficient, agile, high quality and customer focused housing management service to residents.
• To build meaningful and trusting relationships with residents on patch.
• To own the primary relationship with residents living on patch and act as the voice of residents.
• To deliver reliable, repeatable, and consistent services in line with policies and standard operating procedures.
• To seek out resident views and to listen and act.
• To represent and champion residents.
• To act as the advocate for residents in getting things resolved at pace and quality.
• To co-ordinate issues on behalf of residents.

What you will need

• Housing sector experience and knowledge on all aspects of tenancy management, tenancy/leasehold management, tenancy fraud and anti-social behaviour including but not limited to dealing with domestic violence, domestic abuse, hate crime, vulnerable residents and safeguarding.
• Property management, facilities management, communal inspections and service charges including relevant Housing and Immigration Law and Welfare Reform.
• Experience of working with tenants and/or leaseholders.
• Risk Management.
• Compliance in terms of tenancy management and property management.
• Exceptional customer service.
• Ability to quickly simplify and disseminate complex information.
• The confidence and determination to do the right thing by residents and challenge the norm.
• Operational knowledge of the regulatory environment for housing associations.
• Awareness of budget management and value for money.
• A natural curiosity and persistence around getting answers and clarity.
• Able to communicate effectively with a variety of audiences.
• A problem solver.
• Demonstrates empathy and care when interacting with others.
• A willingness to learn and achieve the IRPM qualification and any other learning deemed appropriate to the role.

How to Apply

If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners.