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Operations Manager. Private Medical Practice. Contract

Joyce Guiness Limited

London

On-site

GBP 40,000 - 70,000

Full time

25 days ago

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An established industry player is seeking a dedicated Operations Manager for a 9-month maternity cover role in a respected private medical clinic. This exciting opportunity involves overseeing a team of 25, ensuring smooth operational processes across multiple sites in London. The ideal candidate will possess at least 5 years of Practice Manager experience, demonstrating strong problem-solving and organizational skills. You'll be responsible for managing staff, maintaining compliance with protocols, and ensuring efficient communication across teams. If you thrive in dynamic environments and are eager to make a positive impact in healthcare operations, this role is perfect for you.

Minimum 5 years experience in a Practice Manager role within medical settings.
Strong communication and delegation skills are essential.

Manage daily staff operations and scheduling.
Ensure compliance with company protocols and procedures.
Handle customer service and complaints effectively.

Problem-solving

Organisational skills

Strong communication

Attention to detail

Strategic thinking

Delegation

5 years Practice Manager experience

Microsoft Office Suite

Maternity cover 9 months with possibility to extend. Start June 2025. SW London

Our client, a well-respected private medical clinic with sites all over London, is looking for a problem-solving, organised full-time Operations Manager for a 9-month contract with the possibility to extend. There is a team of 25 to manage and support. This role requires someone who can balance attention to detail with strategic thinking, ensuring all operational aspects of the business run smoothly and efficiently.

Ideally, applicants should have at least 5 years of previous Practice Manager experience within medical or clinic settings and understand the requirements of running a multi-site business.

Whilst the role is primarily based in South West London, there will be visits to the practice’s other clinics around London on an occasional basis.

This Operations Manager must be able to work with staff across all levels while maintaining effective oversight of clinical, clerical, and financial matters. The ideal candidate will be a strong communicator with the ability to delegate tasks efficiently.

Care Quality Commission protocol & HRM experience, alongside proficiency in IT systems, including Microsoft Office suite, is essential.

Duties include but are not limited to:

Scheduling staff / cover rota’s
Daily staff management
Weekly meetings and liaising with the other London sites
Track conversion stats / reviews management
Costing schedules / implementation / working to targets
Invoicing & working with bookkeeping/accounts
Handling customer service / complaints
Weekly reporting to key stakeholders
Maintain comprehensive details of company protocols and procedures and ensure compliance is adhered to
Ensure information is readily accessible to key stakeholders / Director
Facilities management, including safety / emergency equipment checks

Based: Office based (SW London + site visits to other London clinics)

Hours: 8.30-5.30

Contract: 9-10 month maternity cover contract

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