Field Service Engineer

Field Service Engineer

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

Your role and responsibilities

In this role, you will be part of a well-established service team and you will be supporting with the maintenance and reactive delivery service in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will plan and execute work on a first-time right approach with customers. You will also showcase your expertise by displaying a clear understanding of sense of urgency and care in your own area of responsibility. You will be mainly accountable for:

• Carrying out maintenance to ABB set standards, completing reports and following up with post maintenance advice, identifying opportunities to improve operations and performance.
• Reactive response to customer breakdowns, fault finding and repairs.
• Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products.
• Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.

Qualifications for the role

• At least 2 years of experience within a service engineering role.
• Sound knowledge and hands-on experience in servicing, maintaining and repairing, preferably within the robotics industry.
• Collaborative, solution-focused approach and strong written and spoken communication skills.
• A formal electrical / mechanical certification.
• English and Mathematics qualifications.

More about us

For the 4th year running, ABB UK has been recognised as a Top Employer in the UK. Being certified as a Top Employer showcases an organisation’s dedication to a better world of work and exhibits this through excellent HR policies and people practices. ABB Robotics & Discrete Automation Business area provides robotics, and machine and factory automation including products, software, solutions and services. Revenues are generated both from direct sales to end users as well as from indirect sales mainly through system integrators and machine builders. www.abb.com/robotics