Technical support agent

• Be the first responder (mainly remote) for troubleshooting and technical requests from customers or the sales team by using a ticketing system;
• Contribute to the selection of equipment to meet the needs of the installation;
• Participate in the creation of service bulletins in collaboration with the Technical Writer;
• Perform prototype testing with the workshop team;
• Conduct monthly analysis of the division’s key performance indicators with the Customer Support Manager and R&D Director, and set targets for improving the customer experience;
• Inform the Customer Support Manager of the dealer needs (training, videos, certifications, etc.);
• Participate in the product improvements process (designs, drawings, manual updates, service bulletins);
• Report to the engineering department any recurring problems on equipment that require product redesign;
• Report major problems and ensure their resolution;
• Where necessary, create change requests based on tickets received;
• Participate in processing change requests.

Your profile

• Have good organizational skills and good adaptability
• Be a quick thinker and possess strong problem-solving skills
• Be customer-service oriented
• Ability to manage priorities
• Have a collaborative and team spirit
• Bilingual, both written and spoken (must)
• Be available to travel occasionally

Qualifications

• Diploma of vocational studies (DEP) in electromechanics or college diploma (DEC) in electrical engineering, or any other relevant training
• Experience in electrical troubleshooting, automation, and control

Work atmosphere

• Diversity and inclusion.
• Stimulating family atmosphere.
• Fun, dynamic, and supportive.
• Unlimited employees' recognition

Valmetal has a policy of non-discrimination in hiring.

Are you an energetic person who is passionate about human relations and driven by challenge? Seize this opportunity for an exciting job within a great team! You will be required to travel between our two sites in St-Germain-de-Grantham and St-François-Xavier-de-Brompton.