Outreach Adviser

Location: Homebased (Covering Nottinghamshire and Derbyshire)

Contract: 12 month fixed term (with potential to be extended or made permanent)

Salary: £28,639 - Increasing to £32,612 following successful completion of a 6 months probation period

Closing Date: 1 April 2025

The role

Part of the Outreach team, the Outreach Adviser is a client focused role which forms part of our Advice, Issue Reporting and Eligibility (AIRE) service at Migrant Help. You will support our national Asylum Services to support our most vulnerable asylum seekers across the UK through a mixture of telephone and face to face advice. You will primarily provide day to day support for clients and partners in need of Outreach, ensuring that compliance with Home Office standards is met.

If you are an excellent communicator, have the ability to diffuse difficult situations without becoming personally involved and are looking for an exciting role within an ever-growing, fast paced team, we’d love to hear from you!

Role responsibilities

• Assisting clients with applications for Asylum Support and Move on Services
• Signposting clients to specialised support where required
• Manage a caseload offering appropriate support in a designated timeframe
• Keep accurate and up-to-date case records, complete case follow ups within the requisite time scales and undertake any necessary administrative tasks
• Ensure that their work meets overall quality standards and, where possible, exceeds it in line with Government and other Stakeholder contracted arrangements
• Provide Advice and Guidance to Asylum Seekers as required
• Provide signposting and make referrals to other services as appropriate
• Assist clients, report any issues to accommodation providers and the Home Office to highlight any safeguarding concerns
• Ensure the Outreach and Move on Manager is kept updated with any trends
• Occasionally attend training or meetings organised outside of normal working hours whenever reasonably practicable
• Undertake any other duties which may be assigned from time to time and may include cover for other funded projects.

The experience and skills you need

• Excellent interpersonal skills/ability to communicate with diverse groups
• Experience working in a multi-disciplinary and multi-cultural environment
• Proven ability to prioritise and work on your own initiative whilst respecting boundaries
• Ability to work flexibly on own initiative and as part of a team as required
• Excellent computer skills including Word, Excel and databases; particularly in making and keeping accurate and timely records

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:

• This post is subject to a Disclosure and Barring Service (DBS) check
• This post is subject to a Counter Terrorism Check (CTC) therefore applicants must:
• Be able to provide a valid passport e.g. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain
• Be able to provide continuous UK address history for the previous 5 years
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

About Migrant Help

Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.

These are some of the benefits we offer

• Our working week is 35 hours per week offering flexibility and work life balance
• Enhanced family friendly provisions
• Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
• Option to buy or sell up to 5 days of annual leave
• Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
• Migrant Help offers employees a non-contributory pension scheme; Migrant Help pays 8% worth of employee salary into the pension scheme.

How to apply

To apply for this role, please click on the 'use this link to apply' button and complete the online application form attaching a copy of your CV and cover letter.

Selection Criteria

Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply.

We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job.

Please note this vacancy may close early depending on applications received.

As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.