ServiceNow Data Architect

Service Now CMDB Data Architect (BBBH167032) Glasgow, Scotland

ServiceNow Data Architect - Glasgow, UK

Contract Position: 12 Month PAYE Contract | £528.48 per day | Hybrid (3 days in office)

About the Role

A major investment bank is seeking an experienced ServiceNow Data Architect to join their Enterprise Technology & Services team. This critical role will oversee the data infrastructure architecture related to the firm's IT Service Management (ITSM) framework.

Key Responsibilities

• Manage the data design of the firm's Configuration Management Database (CMDB) through operationalization of the Common Service Data Model (CSDM)
• Assess, design, and manage data architecture with focus on efficiency, effectiveness, and policy compliance
• Identify and track internal and external data sources
• Collaborate with stakeholders to validate data needs and maintain CMDB hygiene
• Ensure alignment with enterprise architecture guidelines and technology strategy
• Establish data architecture working group frameworks
• Support triage and prioritization of new or changing requirements
• Create and present CMDB design and data movement architecture reports
• Conduct regular audits to assess compliance with approved design standards
• Coordinate with platform, archiving, data quality, and data security management teams

Requirements

• Minimum 5 years' experience as a data architect or leading a team with a data architect
• Minimum 2 years' experience with ServiceNow
• Experience with ITSM functions including Incident, Problem, Request, Change, Release, IT Asset, Knowledge, and Reporting
• Experience in financial services or similarly regulated industries
• Strong knowledge of ITIL frameworks and best practices
• Excellent problem-solving skills with methodical approach to distributed systems
• Ability to collaborate with globally distributed teams
• Strong analytical skills with creative approach to problem solving
• Understanding of various technology implementation methodologies
• Excellent time management and communication skills
• Self-motivated with strong ownership and accountability

Preferred Qualifications

• ServiceNow Admin and ServiceNow developer certifications
• ITIL certification
• Financial industry experience

Location and Terms

• Glasgow, UK
• Hybrid working arrangement (3 days in office)
• 12-month PAYE contract
• Day rate: £528.48