CCaaS Solution Design Consultant

Opustech; Reigate; Remote; GBP 65,000 - 75,000

Job description

Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards.

Be a key player in our Solution Design team

You will be responsible for all technical aspects of the sales process including fact-finding, discussions, solution design, technical specification, Pre-Sales proposals and tender responses. You will need a good understanding of the CCaaS Enterprise CCaaS landscapes with knowledge of cloud-based platforms (private and public). Specifically embracing and incorporating new technologies such as AI and API Integration between platforms offering enhanced automated solutions to meet and exceed customer requirements.

Additionally, you will be responsible for:

• Validating client designs to ensure they meet the needs of the business
• Considering the bigger picture, uncover business challenges and develop solutions with the customer
• Ensuring the company’s product can deliver on the customer requirements
• Presenting proposals to customers individually or as part of a team
• Producing detailed costings and any potential ROI
• Awareness of entire Opus portfolio to be able to introduce customers to other parts of the business promoting cross selling of technology
• Building a strong working relationship with the sales team, ensuring they understand the client’s requirements to create a relevant solution and service offering
• Working closely with the Bid Team on responding to Tenders, RFPs, RFIs and soft market tests etc in both public and private sector markets
• Capturing and documenting business and technical requirements for client and validating the design principles
• Ensuring documents clearly detail all the deliverables, items in scope, out of scope, expectations, dependencies and assumptions
• Ensuring accurate hardware and software specifications / professional services implementation budgets with elements broken down
• Bringing different technologies together to form a coherent solution
• Keeping up to date with Manufacturer and Supplier updates and holding necessary targeted agreed accreditations to stay relevant in the market and to perform your duties
• Being self-sufficient in discovery and learning of new technology, uncovering opportunities presented by new technological capabilities enabling the business to use this information to provide better services to our customers

Salary £65-£75k DOE

Remote

The talents we are excited to see

• A minimum of 3 years industry/manufacturer experience including product related qualifications for installations and ongoing support technology solutions
• Previous experience working in a pre-sales/solution consultant role and experience in large bid support is advantageous
• Experience with advanced integrations (APIs), AI, Automation and self-serve solutions is desirable
• An excellent thorough fault process mentality to correctly evaluate issues. Self-reliance on technical abilities and knowledge
• Experience of managing escalations, working closely with the manufacturers to successful resolution.
• A very capable mind-set and full ownership qualities to see a project through to the end, a desire to complete each task to complete resolution and satisfaction even if this continues outside of your working timeframes

Technical skills (Mandatory)

• Cloud platforms (private and public)
• CCaaS and UCaaS solutions
• AI solutions
• Integrations to 3rd party services using open API (REST API, SQL, Twilio, Talkative)
• Solid understanding of other general IT/Telecoms technologies

Technical skills (Desirable)

• Software Development
• 8x8 solutions, Cirrus or Five9 solutions
• Mitel VoIP technologies (MiVoice Business product vertical including MiContact Centre Business)
• 3rd party integrated applications (Uniphore, Redbox, Tollring, ASC, Calabrio etc.)
• Data networking technologies (LAN/WAN/MPLS)
• VoIP related data protocols (SIP, DSCP, ALG etc.)
• Data networking security (ACL, firewall rules)
• Cloud computing solutions (Azure, AWS, VMWare, Hyper-V)
• Regulatory requirements (FCA, PCI, MIFID, ISO)
• Teams phone system

Your exclusive benefits

• A comprehensive Private Healthcare and Cash Plan
• Entry to the £3,000 quarterly Dreamball draw
• Regular fully funded companywide events
• Complimentary daily breakfasts in the office
• Monthly ‘outstanding performer’ accolades
• Pension and life insurance
• Personalised training and development pathways
• Enriching paid volunteering days
• A rewarding Refer a friend scheme (£1,000)
• The flexibility to adjust your holiday allowance

If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.