Claims Handler

Claims Handler

Monday-Friday 9am-5pm (35 hours per week)

£20,820 rising to £22,222 plus bonus

Manchester

An excellent opportunity has arisen working for a highly reputable law firm who currently have multiple offices across the Northwest.

The role of the Claims Handler is to successfully gather all the necessary information in relation to a new enquiry and ensure that it is entered both timely and accurately onto the case management system. Following this to ensure that any relevant third parties are contacted in relation to responding to each case.

The company will provide full training and support, working with a "state of the art" computer system. There will be opportunities to progress within the role for the right candidate.

Claims Handler duties:

1. Inputting and updating of client details on the company’s computer system (PROCLAIM)
2. To be responsible for the gathering data and inputting of new claims and new business enquiries
3. Be proactive in completing diary tasks to support the rest of the Team involving work with referrers and third party insurers and medical agencies
4. Ensure that attendance calls are completed in line with quality standards and that all key information is obtained and recorded
5. To be able to work towards targets and deadlines
6. Understand and embrace the concept of "excellent customer service" coupled with "urgency to get things done".
7. Chasing paperwork and outstanding case information in a professional & timely fashion
8. Ensure that medical appointments are dealt with in a timely fashion and in accordance with due process
9. To be responsible for the inputting and logging of insurance policies relative to client files
10. To communicate with witnesses in accordance with allocated workloads & due process
11. To be responsible for administrative tasks that provide a support function within the business, including but not limited to, document redaction, bundle preparation, telephone support functions.

Claims Handler experience:

1. Excellent customer service skills
2. Be PC literate having a basic knowledge of the Office Suite (Word, Excel, Outlook)
3. Good organisation skills
4. Excellent telephone manner
5. Good fact finding ability
6. Work well as part of a Team
7. Have an eye for attention to details
8. Develop and maintain excellent relationships; internal and external.
9. Core: GCSE Maths and English at Grade C or above (or equivalent qualification)

Claims Handler benefits:

1. 24 days annual leave + Birthday Holiday + Bank Holidays
2. Company Pension
3. Medicash Heath Plan
4. Bonus structure
5. Encouragement of internal progression
6. Encourage internal and external training.

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