Facilities Operations Manager

Nter Talent; Luton; Remote; GBP 40,000 - 44,000; Full time

Job description

This range is provided by Nter Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

£40,000 - £44,000 + Car Allowance and Bonus

Delivery Operations Manager @ Nter Talent

Location: Luton (Remote)

Are you a seasoned professional in the field of cleaning management with a passion for excellence and an eye for detail? Are you ready to take the next step in your career and join a market-leading facilities services business?

Our client is a well-established, market-leading facilities services business known for delivering top-tier services to a diverse portfolio of clients. With a commitment to excellence and a dedication to the highest standards, they are looking for an Operations Manager to lead their diverse portfolio of operations in the Luton area.

As the Operations Manager, you are responsible for ensuring the professional management of customer site(s) for the services we provide. You will work collaboratively with your teams to ensure we keep our customer promises and do so to the highest possible standard. In doing so, you will ensure all Site Supervisors, Team Leaders, and Operatives within your responsibility are aware of their duties and provide services to the best of their capabilities.

Responsibilities

• Responsible for managing, evaluating, motivating, and monitoring staff performance using the leadership principles.
• Work to a strict department budget to deliver outstanding, but efficient performance in your areas of responsibility.
• Help achieve and exceed revenue targets by cross-selling additional services.
• Help achieve and exceed contract profit targets through meticulous financial control of spending.
• Develop new business that supports the department's strategic growth.
• Deliver effective team management coordinating multiple resources across varying locations. Lead & motivate field-based teams in your area of responsibility to ensure efficient operations for our customers.
• Demonstrate and implement robust practices that are proportionate and in line with the company's Policies & procedures with the support of People & Practices and HSEQ.
• Work in collaboration with the Senior Operations Manager to ensure ultimate customer satisfaction.
• Ensure quality standards are met through regular audits and inspections using the company’s digital tools. Provide feedback to your Senior Operations Managers to allow fluid customer communication.
• Recruit, onboard & train new starters providing them with the best possible knowledge to excel in their roles.
• Comply with current Health & Safety Regulations, Policies including lawful Insurance provisions as well as assist in the implementation of new systems.
• Initiate and develop positive solutions to any challenges.
• Adopt a “hands-on” approach where required, therefore leading by example.
• Ensure scheduling, wages, and budgets are processed correctly and in line with management instruction.
• Assist with the implementation of new contracts by leading the implementation project as directed by Senior Operations Manager and/or assist with the handover of contracts to new suppliers.

Candidate Requirements

• Experience in managing people and staff.
• IOSH Managing Safety required within first 12 months and must demonstrate exemplary knowledge of Health & Safety in the workplace.
• Thorough knowledge and competence in O365.
• Excellent understanding of cleaning processes and systems.
• Ability to communicate with clients both through appropriate face-to-face relations and via textual communications.

What’s in it for you?

• Competitive salary range of £40,000 - £44,000 + Car Allowance and bonus.
• Opportunity to work with a market-leading facilities services business.
• Career growth and development prospects.
• A supportive and collaborative work environment.
• The chance to make a real impact on facility cleanliness and safety.

If you are a proactive, results-oriented individual with a passion for maintaining clean and safe environments, we invite you to apply for this exciting Operations Manager position. Join our team and contribute to our mission of delivering excellence in facility services.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Management, Other, and Project Management

Industries

Facilities Services and Airlines and Aviation