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Branch Planning Lead

Rexel

Birmingham

On-site

GBP 40,000 - 60,000

30+ days ago

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An established industry player is seeking a Branch Planning Lead to enhance customer experiences and optimize in-branch journeys. This role involves delivering impactful designs and tools, driving the integration of AI for seamless communication, and managing third-party partnerships to foster branch growth. The ideal candidate will possess strong operational planning skills and a deep understanding of customer journey mapping, ensuring that strategies align with business goals. If you are passionate about enhancing customer satisfaction and driving profitability through data-driven decisions, this is the perfect opportunity for you.

Proven ability to design and optimise visually impactful branch formats.
Strong skills in mapping and enhancing customer journeys.

Deliver designs and tools to optimise in-branch customer journeys.
Support the creation and implementation of impactful customer journey strategies.

Operational Planning

Customer Journey Expertise

Data-Driven Decision Making

Team Collaboration

AI Knowledge

AI Tools

Branch Planning Lead: Key Responsibilities:

Deliver designs and tools to optimise in-branch customer journeys and POS.
Support the Head of Branch Planning with the creation and implementation of impactful customer journey strategies.
Develop branch format designs that enhance the shopping experience and increase basket size.
Implement tools to audit, map, and maintain branches for easy-to-execute POS solutions.
Drive the integration of AI tools to ensure accurate, first-time communications and seamless customer engagement.
Manage the implementation of third-party partnerships to support branch growth.

Branch Planning Lead: Experience & Attributes:

Operational Planning: Proven ability to design and optimise visually impactful branch formats that align with business goals.
Customer Journey Expertise: Strong skills in mapping and enhancing customer journeys to boost engagement, satisfaction, and retention.
Data-Driven Decision Making: Experience using financial and data insights to maximise branch profitability.
Team Collaboration: Effective communicator with the ability to motivate teams and stakeholders.
AI Knowledge: Familiarity with AI tools to ensure seamless and accurate communication strategies.

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