Account Manager - Fixed Term Contract

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Date: Mar 28, 2025

Location: UK, Virtual, EUROPE

Company: BCD

About Us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

We are looking for an Account Manager – Fixed Term Contract to join our Strategic Meetings Management Account Management team. You will be responsible for growing and maintaining a portfolio of clients – predominately in the pharmaceutical sector. We are seeking a self-motivated individual who will approach the role with enthusiasm and passion.

Strong interpersonal skills are required to build upon our existing client relationships and identify development opportunities for growth in the future. Passion for a blend of virtual and face-to-face activity and relationship development with clients are essential to educate, maintain and grow your client base within the allocated accounts.

As an Account Manager, you will:

• Be directly accountable for account relationship, meeting client expectations, and BCD M&E account financial performance.
• Provide both strategic and tactical operational input that supports account development, retention and growth.
• Continually evaluate, communicate, measure, and monitor client expectations and service level requirements. Accountable to adjust/modify appropriately where needed and ensure delivering against all client objectives.
• Plan and conduct regular review meetings with key accounts ensuring continuous improvement opportunities to drive the business forward and ensure stability.
• Communicate, liaise, influence and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.
• Stay abreast of industry trends and BCD M&E products and service to be able to support client needs.
• Communicate industry trends, insights, benchmarks, process improvements, strategic plans with customers.
• Maintain the highest level of quality, professionalism and integrity when negotiating with suppliers and dealing with clients and colleagues.
• Proven experience in account/client management roles.
• Proven experience in incentives, event planning, venue sales and/or program management.
• Experience with influencing internal stakeholders.
• Proven track record on successful client negotiation.
• Excellent oral and written communication skills, including public speaking and presentations, RFP writing.
• Competency to manage client relationships - establishing, developing and maintaining client trust and loyalty over time and through changes.
• Ability to identify customer needs and respond creatively listening of information, asking probing questions, applying knowledge and determining solutions.
• Ability to travel as required for client meetings and/or networking/industry events.

You might also have:

• Proven experience of account managing a pharmaceutical clients events program.
• Experience of using Cvent meeting technology.
• Knowledge of Event apps.

You should know:

• This is a Fixed Term Contract role to commence not later than mid-May and will be for a period of 12-14 months.
• UK remote based role.

How to apply:

Click apply now to be considered.

#ME

THE PERKS

Flexible Working: We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow: Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice: We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move: The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We’re positive. You’ll love it.

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.