Control Room/Mobile Response Driver

Argenbright Security Europe Limited; Gateshead; On-site; GBP 40,000 - 60,000

Job description

YOU MUST HAVE A FULL MANUAL DRIVING LICENSE TO BE CONSIDERED FOR THIS ROLE.

ASEL, design, develop and deliver fully bespoke and integrated security solutions, seamlessly bringing together people, technology and processes to achieve results-driven outcomes. As the original thinkers behind security risk modelling, which has revolutionised the industry, our business is underpinned by our risk advisory practice, which utilises data and insight to identify and mitigate risk, inform strategy, prevent crime and reduce cost.

We believe that authenticity and transparency are vital to success, so our main objective is to always act with sincerity and integrity in order to provide a genuinely collaborative service, which customers can trust and believe in.

Intelligence & Deployment – ‘Turning data into intelligence-based business action’. Intelligence and deployment are two key elements which underpin the operational delivery of the ASEL Ltd risk Model (ARM). As a CIC Tactical Co-ordinator you will be at the cutting edge of UK business crime reduction and intelligence crime strategy. You will be a critical part of the most effective private Command and Intelligence Centre in the UK supporting our 'single, centralised' international Command and Intelligence Centre forming a stable platform for all customer security operations - increasing safety, reducing crime and reducing costs for all of our subscribers. Powered by the latest AI driven data technologies.

Main Responsibilities

1. Acting as the first line of inbound and outbound communication for ASEL Risk and Intelligence operations 24 hours per day, 7 days per week.
2. Tactical coordination and despatch of alarm response drivers and other assets when required following alarm activation and recording all detail on the ARK software.
3. Managing lone workers based on available data and risk.
4. Monitoring and proactively operating CCTV systems and responding to risks as per assignment instructions.
5. High visibility security patrols on foot and in a vehicle – reporting and dealing with any issues that may arise.
6. Client open up/lock down.
7. Providing remote access control for ASEL customers.
8. Controlling and issuing keys – Key holding.
9. Maintaining CIC administration processes and data processing activity including identification of risk and mitigation strategies.
10. Provide radio communication leadership across multiple national clients and ASEL security assets.
11. Support a culture of continuous improvement and quality management.
12. Utilisation of cutting edge modern technology such as drones – training will be provided.
13. Internal and external online incident reporting.
14. Flexibility of working location to work in line of a resource to risk within reasonable distance/cluster of locations using company vehicle.

Location: Gateshead

Hours: Relief role hours will vary

Shift Pattern: Various

Hourly Rate: £12 - 12.84 Depending on shift

The Person

To be an effective Security Officer, you will need to be a confident communicator as you will be required to provide detailed verbal and written accounts of criminal activity. You will need to be welcoming and patient with customers, and able to handle conflict in a professional manner.

Required Experience and Qualification

You must have a valid SIA licence to apply for this role. Previous experience working in a control room is essential.

Education / Qualifications / Training required: Essential:

• SIA CCTV Licence
• SIA Security Licence
• A good standard of general education is required to fulfil the requirements of the role.
• Full UK Manual car driving licence.

Benefits of working with ASEL

• SIA Licence Renewal
• Auto enrolment pension scheme
• Investment into training
• Perkbox incentive scheme which includes discounts and an employee assistance programme
• Company uniform provided

Applicants must be able to provide a full 5-year checkable work or back to school history. Should you be selected to attend an interview, please ensure you bring your right to work documents and a recent proof of address.

You must have a current SIA Guarding or SIA Door Supervisor licence to apply for this role

Due to the large number of applicants that we receive if you have not been contacted within 14 days of your application please assume that you have been unsuccessful.

Equality & Diversity

ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes, and abilities.

ASEL is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership, and management.

Responsibilities & Requirements

Job descriptions should be reviewed on a regular basis. Any changes should be made and agreed between you and your manager.

The above information is not exhaustive, and you are required to undertake such duties as may reasonably be required within the scope of the position and your capabilities.

All employees are required to act professionally, co-operatively and flexibly in line with the requirements of the position.

Benefits:

• Perkbox recognition - rewards and discount platform
• Apprenticeship
• Employee of the month scheme £50
• 110% Club of outstanding performers who can receive large prizes and monetary rewards
• WageStream - a flexible wage application whereby you can pull your wages out sooner than payday
• EAP - Employee Assistance Programme
• Progression opportunities within the company
• Ongoing training