IT Service Desk Manager

Computerworld Personnel Ltd; Portishead, Bristol, Cheltenham; On-site; GBP 50,000 - 55,000

Job description

IT Service Desk Manager - Gloucester (on-site) - £50k - £55k

I'm seeking a dynamic and results-oriented IT Service Desk Manager for a client based in Gloucester. In this critical role, you will oversee the daily operations of our IT Service Desk, championing improvements in processes, SLAs, and reporting to deliver an exceptional service to the business.

Benefits:

• 24 days + bank holiday (increases with length of service)
• Enhanced maternity leave
• Local government pension scheme
• Purchase up to 10 days holiday
• Employee wellbeing
• Cycle to Work scheme
• Discounted gym
• Blue light discount

Responsibilities of the IT Service Desk Manager:

• Oversee the day-to-day operations of the service desk, ensuring that tickets and requests are managed in a timely manner.
• Lead and manage the team, offering guidance, mentorship, development, and support to deliver a high level of service and customer satisfaction.
• Work to improve the processes and documentation of the team, ensuring they are followed.
• Provide escalated technical support.
• Collaborate with internal teams to improve the service desk's performance across the business.

As the IT Service Desk Manager, you will have:

• Experience in delivering and improving SLA metrics.
• Strong management skills, helping to develop and improve team members.
• A background in creating and embedding processes.
• Excellent communication skills and an ability to engage with senior stakeholders throughout the business.
• Resided in the UK for the last 5 years (minimum).
• Full rights to live and work in the UK.

If you are interested in this role, please contact Alex directly at [e-mail].

To apply, please click 'apply'.