Senior UX Designer - Embedded Finance (12-Month FTC)

JOB TITLE: Senior UX Designer - Embedded Finance (12-Month FTC)

About this opportunity
As the Senior UX Designer for Embedded Finance, you’ll be part of the Experience Design team and ‘embedded’ in the product team, reporting day to day to the Customer Experience Lead. You’ll work closely with Product, Design and Engineering colleagues across Functions, Business Units, and our External Technology Partner (NewDay Tech) to build products that win in the market.

You’ll be responsible for developing a thoroughly researched and validated roadmap for Embedded Finance, encompassing builds of capabilities, features and user experience as we create new propositions to meet evolving customer and channel needs.

To create this, you’ll build a deep understanding of customer needs, and pain points, keep a close watch on competitors’ solutions and emerging capabilities, and work closely with technology teams to learn from, and leverage, best practices and builds. You'll also work alongside technology partners inside and outside the Group to leverage their backlogs in a strategic way.

This is an exciting opportunity to build out Embedded Finance solutions in a competitive and fast-paced market. It’s also a great opportunity to work extensively with a range of teams across Lloyds and external service providers and technology partners.

What you’ll need

• You’ve had significant experience of translating complex customer and business requirements into simple and user-friendly customer solutions, at a senior level.
• You've initiated, formulated and implemented new business practices as part of a significant change management programme, within a large complex organisation.
• You've managed the definition, development, and/or delivery of a significant product or service of an organisation's development/engineering programme.
• You’re adept at setting up and delivering UX Change Roadmaps for new consumer products and propositions.
• You're highly experienced at managing relationships with external partners, providers and stakeholders to deliver solutions.
• You're unafraid to set aspirational outcomes, but you’re also happy to get stuck in and help build solutions that see the light of day.
• You're comfortable with challenge, used to asking penetrating questions, and engage constructively when challenged yourself.
• You’re someone who seeks hard technology and process challenges, and can come up with simple solutions that balance short-term outcomes with long-term direction.
• You engage collaboratively with partners to bring all hands on deck to solve a problem.
• You care about detail but are comfortable with uncertainty and ambiguity – you can zoom out to see which areas of detail truly matter, and how to build with the right tolerances.
• You enjoy collaborating across teams and can build strong relationships at pace.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• A discretionary annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!