Payments Analyst (Member Segments Manager)

Working as one of the senior members of the Payments Analysis team, you will ensure the delivery of high-value analysis and insight to support optimal decision making for Payments and Payments’ customers, including change and product teams.

You will use your technical and systems skills to complete complex data analysis, ensuring high levels of data quality and compliance with data governance, including reporting to regulators and payments schemes.

You will identify and deliver process improvements, including automation, to increase the efficiency of work within the team and support other team members in uplifting their technical capabilities.

This role is in the Payments functions within the Chief Operating Office, responsible for helping our members make payments safely, keeping our payments systems and processes working reliably and compliantly.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

In line with the priorities agreed with the Strategy & Performance director for Payments, you’ll deliver an insight-led, expert view of customer needs and behaviours, and trends for specific payment services, together with analysis to support change and resiliency requirements for future services.

• Working with the other senior analysts and business specialists to develop an expert understanding of payments services and payments data.
• Support the production and automation of high-quality and timely regular reporting including for inclusion in tier 2 governance meetings and reports for regulators and payments schemes.
• Prioritise and deliver value-add ad hoc analysis for a wide range of internal customers with conflicting priorities – including stakeholder management of deliveries.
• Deliver forecasting to support financial planning and decision making – e.g., concerning systems capacity.
• Continually seeking and implementing improvements to deliverables and processes.
• Sharing your technical skills with other analysts.
• Taking a governance by design approach by ensuring all your work is of high quality and complies with relevant governance and policies.

You’ll work across Payments, with the senior leadership team, and the wider organisation to enable an inclusive understanding of Payments performance through internal and external reporting and insight creation to drive and support optimal strategic decision making and process ownership:

• Support the Strategy & Performance Director to balance the needs and opportunities for Payments across all payment services.
• Work closely with the Service Management, ATM, Operations, and change teams to provide analysis and insight to support them in their roles.
• Build relationships with other analysis and insight teams, driving collaboration and sharing knowledge and best practice.
• You’ll work with teams to understand performance data, key drivers, and actions, synthesising multiple inputs into concise and compelling insights – supporting the reporting team and other stakeholder in developing narratives and creating outputs suitable for a variety of audiences, up to Board and ExCo level.
• You’ll help coach and support more junior members of the team – supporting the distribution of work and helping them grow their own capabilities.
• You’ll contribute to a culture of continuous improvement by taking time to identify and drive improvements and efficiencies within the teams’ work and processes, using tools like Power BI.

About you

• Strong analytical skills and the ability to draw together a simple narrative from complex information
• Experience utilising data to identify insights and help develop clear and concise performance narratives and data visualisations for senior and wider internal audiences
• You will be a strong team player - skilled at building relationships and an effective communicator, including influencing senior people
• Highly proficient in Power Platform (including Power Apps, Power Automate, and Power BI), SQL, and Excel
• Strong abilities in reading SAS and statistics
• Knowledge and understanding of Python and Databricks
• Excellent planning and organisational skills and ability to manage and own multiple competing deliverables to tight deadlines
• Expert in data analysis using a range of tools and techniques and translating consume needs into insight requirements

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. Competency based interviews including a short practical task will take place during April.