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Customer Service Dispatcher

Johnson Controls, Inc.

Sunbury-on-Thames

On-site

GBP 10,000 - 40,000

Full time

30+ days ago

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Join a forward-thinking company as a Planner/Dispatcher, where you'll play a crucial role in optimizing engineer productivity and ensuring seamless customer appointments. This position involves managing scheduling, resource allocation, and communication with customers and engineers. With a commitment to safety and a collaborative team environment, you'll have access to extensive training and career development opportunities. If you're passionate about delivering exceptional service and thrive in a dynamic setting, this role could be your next career move.

25 days holidays + Bank Holidays

Comprehensive benefits package

Employee discounts

Career development opportunities

Training on company values

Experience in customer service is essential for this role.
Proficiency in computer usage is required.

Manage inbound and outbound calls to optimize engineer productivity.
Coordinate material orders and liaise with third-party providers.

Customer Service

Computer Literacy

What you will do

The Planner / Dispatcher provides support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of no-shows kept to a minimum.

What we offer

Competitive salary
25 days holidays + Bank Holidays and sick pay
Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
Extensive product and on the job/cross training opportunities with outstanding resources available
Encouraging and collaborative team environment
Career development through various career ladders including Customer Service
Dedication to safety through our Zero Harm policy
Access to business resource groups
Training on our company values

How you will do it

Manage all inbound and outbound telephone activity, providing cover for all areas within the UK.
Maximise engineer productivity through optimising the utilisation of available resource, ensuring diaries are fully booked and correct hours are assigned for all work.
Maximise resource utilisation, direct and sub contractor labour where available, with a view to minimising downtime/lead times.
Order the material in a timely manner for customers' visits, liaising with third party providers to ensure lead times are understood and agreed with the customer.
Support in-field activities which the Planner can impact, such as providing job details to engineers for work the next day, payment for up sales on the day, scheduling return visits as required.

What we look for

Required