IT Technician

Role Overview

The IT Technician will provide first-line support across the business, ensuring smooth operation of IT systems, troubleshooting issues, and assisting with IT infrastructure and software. The role requires experience and, preferably, formal IT qualifications. The successful candidate will work across three local sites, providing hands-on support.

Key Requirements for the Role

Essential Criteria

1. Experience: Minimum 2-3 years in an IT support or technician role.
2. Technical Skills:
   1. Installation, configuration, and support of desktops, laptops, and mobile devices.
   2. Application support, including Microsoft 365, Windows OS, and other business applications.
   3. Basic network troubleshooting (connectivity issues, Wi-Fi problems, etc.).
   4. User account management in Active Directory and Entra ID.
   5. IT hardware/software upgrades and repairs.
   6. Meeting room/AV support, including peripheral setup.
   7. Use of helpdesk tools to track and manage support requests.
3. Problem-Solving: Ability to diagnose and resolve technical issues effectively.
4. Customer Service: Strong communication skills and ability to support non-technical users.
5. Work Ethic: Proactive, organised, and able to work independently.

Desirable Criteria

1. Qualifications: IT-related certification (CompTIA A+, Microsoft Certified, ITIL Foundation, etc.) or a relevant degree.
2. Experience in Manufacturing/Engineering environments.
3. Basic scripting knowledge (PowerShell, Python) for automation.
4. Exposure to cloud technologies (Azure).

Key Responsibilities

1. Installation, configuration, and support of IT hardware, including computers, laptops, mobile devices, and peripherals.
2. Provide first-line IT support, responding to helpdesk tickets and troubleshooting issues.
3. Support business applications, including Microsoft 365 and Windows.
4. Perform basic network troubleshooting (Wi-Fi, connectivity, IP issues).
5. Manage user accounts across various IT systems, including Active Directory and Entra ID.
6. Handle IT onboarding and offboarding processes.
7. Perform data backups and restorations as required.
8. Upgrade and repair IT hardware/software as needed.
9. Manage IT procurement, including ordering of equipment and consumables.
10. Support meeting room AV equipment and other IT peripherals.