Floor Manager- The Piano Works

Nightcap; Cardiff; On-site; GBP 32,000 - 34,000; Full time

Job description

Floor Manager - The Piano Works

£32-34,000 + Service Charge + Bonus.

The Piano Works is Coming to Cardiff – Join Our Management Team!

Get ready, Cardiff! The UK’s best non-stop live music venue, The Piano Works, is bringing its electrifying atmosphere to town, and we’re looking for passionate, music-loving individuals to join our team.

The Floor Manager is responsible for overseeing the front-of-house operations during shifts, ensuring exceptional guest experiences, and supporting the General Manager in maintaining high standards of service and efficiency. This role requires a hands-on leader with strong customer service skills, operational knowledge, and the ability to motivate and manage a team in a fast- paced, live music environment.

What's in it for you?

• £32 - 34,000 DOE + service charge.
• Exciting bonus scheme so you share in the business’ success.
• An amazing 50% discount on food and drink across all our awesome venues
• 4 x Salary life assurance to support your loved ones if the worst happens
• Deals and discounts with a wide range of businesses through our discount portal
• Early access to your pay through Wagestream
• Access to our Employee Assistance Program (EAP) which provides consultation sessions on mental health, well-being and finance, grants, and any other needed support.
• Training and development opportunities. We're invested in your success during your time with us!
• Fun and vibrant working environment with a fantastic team.

Operational Management

• Oversee the smooth running of the front-of-house during shifts, ensuring high standards of service and efficiency.
• Ensure compliance with licensing, health & safety, and operational regulations.
• Support the bar and floor teams to maintain high-quality service and product standards.
• Responsibility for managing and mentoring the team of hosts and ensuring all booking
• requirements are delivered.
• Responsibility for managing, developing and mentoring the team of Singers.
• Work with the entertainment team to ensure seamless live music programming and execution.
• Support with the management of the security team to ensure all our team, guests and entertainers are kept safe.
• Assist with opening and closing procedures, ensuring a secure and well-maintained venue.

Financial & Business Performance

• Support revenue growth by implementing sales strategies, promotions, and upselling techniques.
• Monitor stock levels and oversee accurate cash handling and reconciliation.
• Assist in controlling costs by reducing wastage and ensuring efficient resource management.

Leadership & Team Development

• Lead and support the front-of-house team during shifts, ensuring smooth and effective operations.
• Motivate and encourage team members to deliver excellent customer service.
• Provide on-the-job training and guidance to staff.
• Foster a positive work environment that promotes teamwork and excellence.

Customer Experience & Brand Standards

• Ensure guests receive a high-quality, memorable experience in line with The Piano Works’ brand ethos.
• Handle customer queries and complaints professionally, resolving issues promptly.
• Monitor guest feedback and suggest improvements to enhance service levels.

Marketing & Event Support

• Assist with promotional activities and ensure special events run smoothly.
• Work with the management team to maximise corporate and private event bookings.
• Support social media and brand awareness initiatives where required.

Experience

• Experience in a supervisory or management role within a high-volume bar, restaurant, or live music venue.
• Strong leadership and team management skills.
• Passion for live music and hospitality, with a guest-centric approach.
• Ability to work under pressure and problem-solve effectively.
• Knowledge of licensing, health & safety, and food & beverage regulations.
• Excellent communication and interpersonal skills.