Sr. Product Manager – Patient Services, CRM, Portals & Apps

GlaxoSmithKline; Mid Sussex; On-site; GBP 55,000 - 90,000

Job description

Site Name: Durham Blackwell Street, Philadelphia Walnut Street
Posted Date: Mar 18 2025

Join our dynamic Digital, Data, and Technology team as the Sr. Product Manager for Patient Services, CRM, Portals, and Apps. This is a unique and thrilling opportunity to spearhead the creation and implementation of innovative digital products that significantly enhance patient care, engagement, and experience. In this role, you will be at the forefront of developing state-of-the-art solutions that benefit both patients and healthcare providers. Your technical prowess and industry insight will be crucial as you collaborate with diverse teams across Patient Services, Technology, and external vendors. The rapidly changing digital health landscape offers a stimulating and fulfilling career path, allowing you to make a meaningful impact on patient lives.

Key Responsibilities:

• Technical Leadership: Demonstrate a deep understanding of CRM, portals, apps, API data, digital technologies, and capabilities.
• Product Management: Develop and maintain user-centric product strategies and roadmaps, write clear user stories, prioritize features, and collaborate effectively with cross-functional teams.
• Business Acumen: Utilize knowledge of the biopharma industry, patient services, and healthcare regulations to guide product development and strategic decisions.
• Project Oversight: Lead project management activities, including setting timelines, managing resources, and ensuring deliverables meet quality standards and deadlines.
• User Experience Design: Partner with UX/UI designers to prioritize user needs, conduct usability testing, and create intuitive interfaces that improve user satisfaction.
• Data Analysis: Analyze data to gain insights, measure KPIs, and make data-driven decisions to continuously enhance product performance and user experience.
• Health Information Exchange: Ensure the secure and standardized sharing of protected health information among providers and patients.
• Effective Communication: Clearly convey product requirements, priorities, and strategies to cross-functional teams, stakeholders, and executives.
• Problem-Solving: Quickly identify and resolve issues, brainstorm solutions, and make effective decisions in a fast-paced environment.
• Vendor Management: Evaluate and manage third-party vendors and technology partners to ensure product alignment and quality standards.
• Agile Methodologies: Implement Agile/Scrum methodologies for product development, including sprint planning, backlog grooming, and retrospectives.

Why You?

Basic Qualifications:

• Experience in Salesforce Healthcloud or Salesforce Lifesciences cloud.
• 5+ years of experience in pharma life sciences, specialty pharmacies, hub services, telehealth companies, or digital health sectors, specifically involving the creation and implementation of digital solutions for patient services teams or healthcare providers.
• Experience in developing and managing CRM systems, patient portals, digital products, data management, and emerging technologies within the pharma or healthcare industry.
• Knowledge of data privacy laws (e.g., GDPR), healthcare regulations (e.g., HIPAA), and industry standards for regulatory compliance.
• Experience collaborating with UX/UI designers to prioritize user needs and create interfaces; oversee and manage software development processes ensuring integration and functionality.
• Experience securing and standardizing the sharing of protected health information (PHI) among providers and patients, coupled with a experience implementing Agile/Scrum methodologies for product development, including sprint planning, backlog grooming, and conducting retrospectives.

Preferred Qualifications:

• Strategic Thinking and Planning: Demonstrated ability to develop, maintain, and execute comprehensive technology product strategies and roadmaps that align with organizational goals and adapt to evolving market trends and business needs.
• Cross-functional Collaboration: Exceptional interpersonal and communication skills with a proven track record of effectively collaborating with diverse teams, stakeholders, and senior leadership to drive product success and ensure alignment with organizational priorities.
• Regulatory Compliance and Security: In-depth knowledge and experience ensuring technical delivery aligns with GSK’s security, quality, privacy, and regulatory standards. Comprehensive understanding of data privacy laws (e.g., GDPR), healthcare regulations (e.g., HIPAA), and industry standards for regulatory compliance, with a proactive approach to maintaining compliance.
• Leadership and Influence: Strong leadership abilities with experience guiding cross-functional teams, influencing decision-making processes, and driving a culture of innovation and continuous improvement within the organization.
• Analytical and Problem-Solving Skills: Advanced analytical skills to interpret complex data, identify trends, and make data-driven decisions. Proven problem-solving abilities to address challenges and implement effective solutions in a fast-paced, dynamic environment.