Individual Giving Manager Retention

Smiley & Co, Ltd.
London
GBP 125,000 - 150,000
Job description

Individual Giving Manager – Retention

Location: Hybrid working (You will be required to travel into London when appropriate)

Salary: Up to £40,000 per annum (Dependent on experience)

Are you passionate about building meaningful relationships with supporters and driving long-term fundraising success?

The organisation is looking for an Individual Giving Manager (Retention) to join their team.

They are seeking individuals with the passion, talent, skills, and experience that contribute to a caring and community-minded workforce.

They believe that the people they support have the right to a full and flourishing life and deserve the very best in delivery. Driven by their core values, they strive to be Open, Enabling, Inclusive, and Courageous in all that they do.

Their disability services across adult care, children’s care, and education are all focused on inclusion and support. Committed to professional, flexible, and personalised care, they are passionate about going the extra mile in providing opportunities for people to thrive and live well.

The Role

In this role, you’ll develop and implement data-led campaigns to engage existing cash supporters, regular givers, and gaming participants. You’ll deliver personalised stewardship initiatives, ensuring supporters feel valued and connected to their mission. Working across direct mail, telemarketing, gaming, and digital channels, you’ll create compelling supporter journeys that inspire long-term commitment and giving.

They’re looking for someone with experience in donor retention and direct marketing. You should have strong project management skills, the ability to write engaging fundraising appeals, and experience working with CRM systems such as Raiser’s Edge. A proactive, strategic mindset and a passion for supporter engagement will be key to success in this role.

This is a fantastic opportunity to shape the way they build relationships with their supporters and make a real impact. If you’re motivated by creating engaging supporter experiences and driving income growth, they’d love to hear from you.

Benefits

  • They want to reward staff in various ways for their hard work. You can be nominated for a recognition letter from a member of the Executive Leadership Team and may also receive a gift voucher up to £50 for going above and beyond within your role.
  • Excellent training package provided for all staff.
  • Generous Annual Leave entitlement of 25 days + 8 days bank holiday for the first 5 years, increasing to 28 days + 8 days bank holiday after 5 years.
  • Pension Scheme.
  • Death in service scheme.
  • Access to their employee assistance program.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application.

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