Inside Sales Representative

Overview

ABOUT THE COMPANY:

At Triple-S Steel we live and work by our core values. Since our inception over 50 years ago, we have followed three basic principles that are the foundation of our success:

We are seeking a motivated and detail-oriented Inside Sales Representative to join our team. This role offers opportunities for both entry-level candidates looking to start their sales career and experienced professionals seeking to bring their expertise to a dynamic environment. The position requires computer proficiency and, ideally, a background in industrial or metal sales. You’ll be responsible for introducing our company to new and existing customers, preparing quotes, processing orders, and managing the order fulfillment process. Working closely with operations and outside sales teams, you’ll ensure customer needs are met while fostering strong client relationships. This role is an excellent opportunity to contribute meaningfully and grow within our organization.

Stability: All decisions made are measured in years, not quarters.

Flexibility: Employees are encouraged to seek creative steel solutions and services that help the company thrive.

Chemistry: We foster and nurture an entrepreneurial spirit throughout the Triple-S family. That spirit permeates our DNA.

WHAT WE OFFER:

Our company offers great benefits, from tuition reimbursement to training and development opportunities. We also offer medical, dental, vision, FSA, HSA, commuter, long-term disability and group life insurance programs. Come join our team!

COMPENSATION RANGE:

$26.50 - $32.00 per hour plus a generous commission plan.

Position Closes: 2/24/25

Responsibilities

• Maintaining and expanding customer database.
• Attending sales group meetings.
• Capturing accurate and complete information in customer relationship management.
• Quoting and handling order execution from acceptance to completion.
• Coordinating between customer and traffic dispatcher to ensure on-time delivery of material.
• Communicating with customers regarding current relative market information and capturing relevant feedback.
• Obtaining and providing feedback on competitor pricing/equipment to management.
• Establishing credible relationships with new customers and maintaining ongoing relationships with the existing customer base.
• Managing a database of potential customers and contacting them regularly for new opportunities.
• Teaming with Outside Sales Rep to build a pipeline of opportunities and close sales.
• Making outbound sales calls to prospect new customers provided by OSR/Management.
• Noting suggestions or complaints and communicating them to the Quality/Operations group.
• Utilizing CRM software to keep track of important customer ‘touches’.
• Supporting the Quality System of the Company.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

• Associate’s degree from an accredited institution or equivalent work experience in Inside Sales.
• Able to multitask in a fast-paced environment.
• Proficient level of computer skills in typing, number key, Word, Excel, and Outlook.
• Able to work in a team environment.
• Exceptional communication skills.
• Problem solving and creative thinking.