Senior Program Manager, Business Planning, Amazon Hub Delivery

Senior Program Manager, Business Planning, Amazon Hub Delivery

At Amazon, we are working to be the most Customer-centric company on earth. A customer experience that we are constantly looking to take to a new level is how we fulfill and deliver customers' orders. We are doing so by building a world class last mile operation capable of exceeding the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and cost effectively as possible.

Amazon Hub allows local small businesses to partner with Amazon to provide flexible and cost-effective delivery service to delight customers globally. This is an emerging Amazon Logistics (AMZL) delivery channel, and is on an exponential growth trajectory globally.

Hub Delivery Team in Japan is looking for a Sr. Program Manager to drive program insights, standardization and mechanisms across a matrixed and diverse international team. This individual will work with cross-functional leaders to gain alignment on common practices, policies, and prioritization across various central teams including product, marketing, network planning and quality as well as stakeholder teams such as ops integration, finance, risk and more.

Key job responsibilities:

1. Business and Network Planning: This individual will be responsible for business planning, volume planning, acquisition planning, and lead local business reviews at regular cadence, set Goal/Targets and host discussions to shape the business. This individual will also participate in global business reviews to provide inputs on JP specific details. In doing so, work with WW Hub Delivery Offers, Partner Experience, and Acquisition teams to continue evolving our JP offer to maximize partner participation and satisfaction; while protecting Amazon’s bottom line.

The work environment is diverse and may require working with people from different backgrounds and language skills, of both Japanese and English languages. Successful candidates are not only able to manipulate these two languages well, but have truly diverse mindsets and are capable of overcoming language/cultural challenges through strong personal skills.

A day in the life:

1. Work closely with other program managers, across different international locations. Run and host business reviews and goals reviews to provide visibility to the stakeholders and drive alignment effectively communicate on areas that require support. These actions will be setting up the program for long term success.

We are driving the program globally in order to better learn from each different geographical experience, and standardize operation for maximum operational efficiency. To achieve such global business excellence, we need to serve as the bridge to the local operational POCs and enable them at the right momentum for business growth and developments.

About the team:

The Hub Delivery program is part of Amazon's fast growing and always evolving delivery program. We partner with customer obsessed small business owners who then deliver to Amazon customers. Our partners raise the bar for the delivery experience, in some of the most complex last mile scenarios! Today, we are building the Hub network in Egypt, Japan, Mexico, Spain and the US, while planning for global reach!

Minimum qualifications:

1. Bachelor's degree
2. 5+ years of program or project management experience
3. Experience using data and metrics to determine and drive improvements
4. Experience owning program strategy, end to end delivery, and communicating results to senior leadership
5. Knowledge of Excel at an intermediate level (e.g., pivot tables, charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
6. Business level of English (Written, Verbal)

Preferred qualifications:

1. Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
2. 2+ years of driving process improvements experience
3. Japanese Fluency / Reading and Writing
4. Excited about working in a diverse group and contributing to an inclusive culture

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