Senior IT Technician

JOB TITLE: Senior IT Technician

LOCATION: South East London

SALARY: £35,000 – 45,000

WAY OF WORKING: Full Time/ Office-based | Permanent

THE BUSINESS:

As one of the largest Education Groups in the area, they are also one of the largest employers, employing 1500 people across their Schools and Colleges in a variety of roles. They are keen to recruit and retain talented individuals who can play a key role in realizing their mission and welcome applications from people with a wide range of skills and experience. They value your ideas, develop your skills, treat you with respect, and recognize your endeavors. In return, they offer training and development, competitive pay, and benefits in a positive and inclusive working environment.

THE SENIOR IT TECHNICIAN OPPORTUNITY:

This role is best suited to someone who is currently taking on some managerial responsibilities and looking to move into an IT operations management role.

Responsibilities:

1. Efficiently and effectively resolving various IT/AV incidents and service requests, e.g., hardware/software queries and AV faults in teaching spaces.
2. Being the escalation point for 2^nd/3^rd line issues.
3. Liaising with the IT Manager regarding the IT strategy.
4. Supporting users remotely.
5. Monitoring the IT Service Management system for new incidents and service requests, processing based on priority and urgency.

YOUR KEY SKILLS:

Essential Criteria:

1. Experience of working in a technical service environment in a senior role.
2. Experience of supporting, maintaining, and upgrading server and network systems.
3. Experience of troubleshooting and resolving complex technical issues.
4. Experience working to data protection and cyber security best practices.
5. Experience with managing/mentoring junior team members.

Desirable Criteria:

1. Experience of working in an educational setting.
2. Experience of working as a member of an operations team.
3. Experience of communicating technical concepts clearly to non-technical users.

If you are interested in the Senior IT Technician role, please send an application detailing proof of the above or contact george.black@c4s-search.co.uk in our office.

C4S Search connects future tech talent with leading deep tech, bio tech & clean tech organizations and we are always keen to hear from infrastructure specialists or those who work in the tech industry.