Assistant Centre Manager

One Avenue Group; London; On-site; GBP 30,000 - 50,000

Job description

Discover the Future of Work with One Avenue Group

At One Avenue Group, we’re not just operators of business centres—we’re creators of experiences. For years, we have delivered inspiring workspaces paired with a hospitality-first approach to help businesses thrive. If you’re passionate about excellence and aspire to elevate your career, this is your opportunity to make an impact and grow with a market leader.

We stand out in the serviced office market by blending premium office spaces with exceptional service. Guided by our core values—Positive Attitude, Problem Solving, and Going Above and Beyond—we create environments where businesses flourish.

Our mission is to deliver tailored experiences that meet the unique needs of every client, making us the partner of choice for companies seeking dynamic, professional workspaces.

What We’re Searching For

We’re seeking an enthusiastic and personable professional to step into the role of Assistant Centre Manager. You’ll work closely with the Centre Manager to ensure smooth day-to-day operations, support the team in delivering exceptional service, and help maintain our high standards.

You’ll have the chance to hone your abilities in:

1. Operational Excellence
2. On-Site Staff Management
3. Facilities Management
4. Client Engagement
5. Community Building
6. Communication and Reporting
7. Administrative Competence

This role is perfect for someone with a passion for customer service, strong organisational skills, and the ambition to grow within our business.

Your Responsibilities

On-Site Staff Management & Centre Standards:

1. Manage on-site staff, including Client Experience Assistants (CEAs), cleaners, handymen, and contractors.
2. Ensure daily job responsibilities of each team member are balanced and executed effectively and efficiently.
3. Conduct regular team 1-2-1 meetings, set milestones, and create personal development plans.
4. Plan, execute, and document daily team meetings.
5. Approve the team’s annual leave and document sickness.
6. Deputise for the Centre Manager as needed.
7. Ensure centre standards regarding cleanliness and hospitality are consistently maintained.

Operational Tasks:

1. Learn and adhere to procedures, setting a positive example at all times.
2. Organise and implement office decoration in show offices.
3. Execute client office moves and changes efficiently.
4. Action Health & Safety / Fire Safety Checks.

Client Community Building:

1. Foster a sense of community between One Avenue and our clients.
2. Address client needs and queries promptly and effectively.
3. Organise client events to enhance engagement and satisfaction.

Client Billing and Administration:

1. Manage client billing on an ad hoc basis.

We’re looking for someone who is:

1. Service-Oriented: Dedicated to delivering outstanding client experiences.
2. Proactive and Hands-On: Always looking for ways to improve operations and exceed expectations.
3. Adaptable and Resilient: Thrives in a dynamic, fast-paced environment where priorities can shift.
4. Collaborative: A team player who can work seamlessly with clients, colleagues, and leadership.
5. Driven to Succeed: Motivated by personal and professional growth, with the determination to overcome challenges.
6. Customer Service Skills: Proven experience in client-facing or hospitality roles.
7. Operational Competence: Strong organisational skills with the ability to juggle multiple responsibilities.
8. Team Player: Able to work collaboratively while also taking initiative to drive success.
9. Experience: 3+ years in a similar role or relevant environment.

Serviced office experience isn’t required! If you have transferable skills and the determination to learn, we’ll provide you with the training and full support needed to thrive.

When you join One Avenue Group, you’re not just stepping into a role, you’re embarking on a career path filled with opportunities:

1. Competitive Salary: Plus an annual discretionary bonus.
2. 33 Days Annual Leave: (including Bank Holidays).
3. Professional Growth and Support: Through fully funded training programs and personal mentoring.
4. Health and Wellbeing: Through Blue Gem Holdings Ltd, access to our gyms and Employee Assistance Programme.
5. Exciting Team Culture: Regular social events, partner-led networking, and team trips.
6. Enhanced Pension Package.
7. Season Ticket Loan: To make your commute a breeze.

Diversity and Inclusion Statement

We are committed to fostering a workplace that celebrates diversity and promotes inclusivity. We believe that different perspectives drive innovation and create a stronger team. We welcome applications from individuals of all backgrounds, experiences, and identities, and are dedicated to providing equal opportunities to all.

If there’s anything we can do to support your application process, please let us know.