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Receptionist, Hotel Du Vin

Frasers Hospitality

Bristol

On-site

GBP 10,000 - 40,000

Yesterday
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Job summary

An established industry player is seeking a friendly and energetic receptionist to join their dynamic team. This role involves being the face of the hotel, delivering exceptional service, and ensuring guests have a memorable experience. With a focus on internal development, this position offers a pathway to supervisory roles. Enjoy a variety of perks, including discounted stays, training programs, and wellness initiatives. Join a company that values sustainability and provides a supportive work environment, where your contributions truly matter and make a difference in the hospitality industry.

Benefits

Discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining bills

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Complimentary stays on anniversaries

Employee Assistance Programme

Qualifications

  • Passion for delivering excellent customer service in a hospitality setting.
  • Ability to handle guest queries and create memorable experiences.

Responsibilities

  • Serve as the first and last point of contact for hotel guests.
  • Ensure high standards of service and guest satisfaction.

Skills

Customer Service

Hospitality

Communication

Education

High School Diploma

Job description

£12.10 per Hour plus Generous Company Benefits, Training & Development

Job Description

Rate of Pay / Hours: £12.10 per Hour plus Generous Company Benefits, Training & Development / 40 Hours per week

Type of Contract: Permanent

Location: Bristol

We are looking for a friendly, passionate and energetic receptionist to join the team at Hotel du Vin.

You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin.

You must have a natural hospitality charm and a passion for service. You will strive to make our guests' experience with Hotel du Vin the best it can be whilst dealing with queries of all shapes and sizes.

As Receptionist, you are the first and last person our guests see; you set the tone for the visit and ensure that everything has gone above and beyond before they leave.

High standards will be second nature to you. You love people and making guests smile every day knowing you have delivered celebrity service. You want to be part of something different, working with the best food, drink, and a brand you will be proud of.

At Hotel du Vin, we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Hotel Du Vin – we actively encourage internal development and progression, Onwards and Upwards.

In addition to competitive rates of pay we offer:

  • Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin, and Frasers Hospitality with rooms available from £65 per night.
  • Discounted Friends and Family Room Rate with 50% off best available rate.
  • 35% off your bill when you dine in our Brasseries and Bistros.
  • Fully funded Apprenticeship programmes that support you in developing your career.
  • High Street Discounts on a range of high street shops, experiences, holidays and much more.
  • Cycle to work scheme – save up to 40% on a wide range of bikes.
  • Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
  • Referral schemes that pay up to £1500 (just for getting your mates jobs!).
  • A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
  • We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
  • We work with Wagestream giving instant access to your pay as it’s earned.
  • We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
  • We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
  • Employee Assistance Programme– free, confidential advice available 24/7 to you and your family.

Our Sustainability Goals:

  • 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK.
  • We recycle a minimum of 70% of the waste from our hotels.
  • We have moved to a chemical-free cleaning system in our bedrooms and public areas and an enzyme-based eco-friendly system for our kitchens.
  • Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.

Interested? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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