Savings Cashier Customer Service Team Leader (AWDO-P12837) in Buckingham)

Savings Cashier Customer Service Team Leader who has previous experience in a team management / customer facing role, with a strong customer service background, preferably in a Bank or Building Society environment, and excellent communications skills is required for a well-established Building Society based in Chalfont St. Giles, Buckinghamshire.

SALARY: Competitive + Benefits (see below)

LOCATION: Chalfont St. Giles, Buckinghamshire (HP8)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 9:00 – 17:00, Monday – Friday

JOB OVERVIEW

We have a fantastic new job opportunity for a Savings Cashier Customer Service Team Leader who has previous experience in a team management / customer facing role, with a strong customer service background, preferably in a Bank or Building Society environment, and excellent communications skills.

Working as the Savings Cashier Customer Service Team Leader you will report to the Head of Savings and be responsible for leading and developing the Customer Services Team to ensure that the Society offers a personalised, seamless and compliant service to its customers which is seen as “best in class”. You will be a champion of change, a strong team leader and committed to excellent customer service.

As the Savings Cashier Customer Service Team Leader you will be a key member of the team and support the Society’s strategic aims for the provision of Savings products by maintaining consistent high levels of personalised, compliant service to their savings customers.

DUTIES

Your duties as a Savings Cashier Customer Service Team Leader will include:

1. Leading, managing and developing the Customer Service Assistants / Operational Administrators
2. Proactively managing the Savings Department’s operational workload and breaks
3. Providing market research and using own experience to make recommendations for products and pricing at Savings Product Committee meetings
4. Working with the Customer Services Quality Assurance Champion to deliver either bespoke 1-1 or generic training based on feedback from quality assurance checking
5. Ensuring any immediate complaints are handled effectively by following the procedures to deal with errors or queries and implementing procedural improvements accordingly (in liaison with Compliance)

CANDIDATE REQUIREMENTS

• Previous experience in a similar role (team management and customer facing) within a Bank / Building Society (preferred)

• Strong direct customer services background

• Proven team leader experience (including work allocation and people management and performance, including appraisal process)

• Evidence of ability to manage day to day complaints effectively

• Excellent communication skills, both written and verbal

• A commitment to exceptional customer service and the inclination to progress and manage change

BENEFITS

• Competitive Salary

• Holiday Entitlement, up to 25 days holiday

• Contributory Pension Scheme, Group Personal Pension plan with employer contributions of up to 10% of annual salary

• Healthcare, BUPA Health Cash Plan

• Training and Development

• Staff Recognition Awards

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12837