Insights Client Success Lead

Tbwa Chiat/Day Inc; London; On-site; GBP 35,000 - 65,000; Full time

Job description

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

Job purpose

To build highly trusted relationships with Booker to embed new insight solutions and ensure that the tools and services they have invested in are delivering great client experience and return on investment.

To spot opportunities for further incremental revenue and value-creating projects within Booker and explore opportunities for subsequent CPG commercialisation.

To build highly trusted relationships with One Stop to identify new insight solutions and collaborate with other dunnhumby teams to create and embed these new solutions.

Key accountabilities

1. Project manage the roll out of new solutions within Booker, embedding the tools and approaches within Booker processes with key stakeholders.
2. Undertake needs gathering and identify gaps in knowledge and processes amongst key stakeholders at Booker to identify further commercial opportunities within P&P, ranging and beyond.
3. Collaborate with counterparts across dunnhumby’s departments to identify and deliver phase 2 of the expansion of our Booker insight solution development.
4. Undertake needs gathering and identify gaps in knowledge and processes amongst key stakeholders at One Stop to identify commercial opportunities through provision of dunnhumby insight.
5. Collaborate with counterparts across dunnhumby’s departments to deliver new insight solutions to One Stop.
6. Collaborate with counterparts across dunnhumby’s departments to deliver excellent joined up client experience.
7. Explore opportunities for commercialisation of new solutions for CPGs arising from the new work programs completed with Booker and One Stop.
8. Support and enable existing dunnhumby Booker team in generating an increased level of engagement with CPG insight amongst key Booker teams.
9. Maintain all required skills & complete necessary training and act in line with our values and Code of Business.

Qualifications & Experience

• Bachelor’s degree or equivalent in any subject.
• Experience working with insights / analytics.
• Experience of supporting the embedding of new solutions in a retail environment.
• Understanding of the Retail/CPG industry.
• Extensive experience in account management and embedding new solutions within a retailer/wholesaler.

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.