Junior Technical Analyst

PayPoint Group; Welwyn Garden City; On-site; GBP 40,000 - 60,000

Job description

What will you be doing?

As a Junior Technical Analyst, you will be supporting our PayPoint products, systems, or applications by following existing, pre-defined support processes. You may be required to support our internal technical teams, as well as our Clients and Retailers, therefore will have a strong customer service focus. You may also be required to implement technical changes and assist in the resolution of incidents raised by retailers, clients, or other technical teams at PayPoint. As part of the role, you will also help identify root causes from any repeat incidents, so that underlying problems can be addressed by 3rd line support teams.

What would we like from you?

• Excellent customer service skills
• Effective Troubleshooting Skills within an IT environment
• Flexibility – From time to time we would need you to help us with changes at short notice
• Windows based 24/7 environment skills including 1st/2nd line support
• The ability to communicate to both technical and non-technical staff
• A willingness to learn

It would be great if you already have…

• Experience with transaction processing systems around point of sale systems
• Experience troubleshooting on a Windows Server environment
• IIS Server Knowledge
• An understanding of ITIL (IT Infrastructure Library)
• Any transact SQL query knowledge would be great for us
• Experience with Azure DevOps

What can we do for you?

This position offers a mix of remote working and working with the team in our head office in Welwyn Garden City.

The Multipay team are a bright, effective team working with the latest technology, on projects changing the landscape of digital payments in the UK. It’s a great place to learn.

Company benefits include:

• Holiday purchase scheme, with 25 days holiday plus bank holidays as standard.
• On-site gym at our office (Free) and nationwide corporate rate gym membership
• Online benefits portal where you can access lots of deals, discounts - for example of shopping or holidays
• Contributory company pension scheme
• Progression and Development
• Private medical insurance
• Life assurance of 3 x annual gross salary, with the option to purchase additional cover
• You’re also able to purchase a range of benefits at a discounted rate including critical illness cover, bicycles via our Cycle2Work scheme, dental insurance, and TasteCard dining discount card

We’re committed to building a culture that empowers all of our people to thrive and feel a sense of belonging at PayPoint.