Business Development Manager/Practice Manager

Business Development Manager/Practice Manager

If so, you may be just the person we are seeking to be our new Practice and Business Development Manager following the retirement after 20 years of the present post holder in January 2025.

Beacon Primary Care is a large Practice with integrated working on 4 sites across West Lancashire, serving a total patient population of 17,000.

As a Practice, we recognise our staff to be our most valuable resource and, to reflect that, we have developed a strong culture of encouragement and empowerment that involves all staff in developing our business and services to the highest possible levels. There is a strong senior management team to support the role which consists of an office manager, 2 deputy practice managers, and an access and quality manager.

We have moved to a modern general practice approach, and have been embedding and developing this way of working for the last 15 months, which has improved access and staff and patient satisfaction.

In addition to our core business of delivering high-quality clinical services with excellent target achievement and an extended range of services, we are also proud of the environment we have built to support multiprofessional learners and staff development at both under and postgraduate levels. We have good links with local universities, our network, and the ICB.

Main duties of the job

The successful applicant will be forward-thinking, enthusiastic, and have the skills to manage a large and diverse team, in the environment of the challenges facing general practice and with an understanding of NHSE's strategic plans for primary care, to build on what we have already achieved. They will have proven experience in contractual and financial management, including budgeting and forecasting, and be able to communicate and work positively with patients, staff, and network colleagues to maximise opportunities for developing the practice and the range and quality of clinical services we can offer to our patients.

Your role will involve the overall management and co-ordination of the Practice, managing staff to ensure the efficient running of the Practice. You will be responsible for Practice finances, ensuring contracts and policies are up to date as well as ensuring that the Practice achieves long-term strategic objectives in an effective and safe working environment compliant with CQC Regulations.

Through innovative ways of working, you will be responsible for leading the team in promoting quality and continuous improvement, proactively seeking business opportunities and technological solutions to improve the efficiency and stability of the overall business.

About us

We believe in clinical excellence, and that general practice is the cornerstone of well-being in our community. Our goal is to deliver on the ambitions laid out in the GP forward view in a way that is locally relevant, valued by patients, and satisfying for our staff.

The Health and Well Being of our staff matters immensely to us, so we have appointed a Health and Well-being lead and Champion. We take on board the recent BMA guidance in relation to safe working in general practice and the well-being of our workforce, which outlines safe limits on the number of patient contacts per day.

Our Practice family consists of 7 GPs, GP Registrars, 2 ANPs, Nurse Prescribers, Practice Nurses, Pharmacists, Community Paramedic, and HCAs. Our administrative team consists of 17 receptionists which includes a head receptionist at each location, 3 clinical coders, one scanner, data quality lead, 2 deputy Practice Managers, Office Manager, and Practice Manager. We are an innovative practice that delivers all national and local enhanced services and offer an abundance of training opportunities. We have a whole practice study day every month where the whole of our team gets involved.

In addition to our core general practice work, we are a committed member of our local PCN, working collaboratively to improve patient access within our local area.

Job responsibilities

You will have responsibility for the management of the administrative teams: Deputy Practice Manager, Quality and Access Manager, Reception Heads, Office Manager and organisational matters emerging from the management of the Clinical Teams (attached management structure provides detail).

You will be responsible for the following, though there may be occasions to undertake other tasks where necessary for the efficient delivery of the Practice's business:

• Strategic Management and Planning
• Property management
• Organisational and Governance Responsibilities
• HR/Workforce Management
• Communication and working with other partners

Person Specification

Experience

• Good standard of education with excellent literacy, information technology, and numeracy skills
• Ability to identify and negotiate opportunities to enhance service delivery
• Excellent communication skills (written, oral, and presenting)
• Excellent leadership skills, including chairing meetings and facilitating group work.
• Able to understand and implement HR policies, staff rights and responsibilities, and ability to take necessary action in line with HR policies and procedures, ensure compliance with equality and diversity legislation and foster a positive E&D atmosphere in the practice
• Strategic thinker and negotiator with the ability to develop services
• Ability to motivate staff even under challenging circumstances.
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment.
• Able to represent the organisation in a professional and capable manner
• Ability to document and keep accurate records of all aspects of HR and organisational matters.
• Experience of working with the general public
• Experience of managing accounting procedures including budget and cash flow forecasting
• Experience of managing large multidisciplinary teams
• Experience of human resource management
• Experience of performance management including appraisals, staff development and disciplinary/grievance procedures.
• Experience of successfully developing and implementing projects.
• Experience of workforce planning, forecasting and development.
• Educated to degree level in healthcare or business
• Experience of working in a healthcare setting
• NHS/primary care general practice experience
• Relevant health and safety experience
• Flexibility to work outside core office hours
• Disclosure Barring Service Check (DBS)

Qualifications

• Good standard of education with excellent literacy, information technology, and numeracy skills
• Educated to degree level in healthcare or business

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.