Learning and Development Associate

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Howden Life & Health are an award-winning specialist life and health broker.

As an insurance broker, we work with a selected panel of insurers, making comparing multiple policies simple and easy. We provide a personalised service, focused on getting to know exactly what you want from your insurance cover. As we continue to grow, our training team are instrumental in the inducting of new staff and development of existing employees. We have a fantastic opportunity for a motivated, professional trainer to join the Team. You will run regular inductions for new Howden Life & Health employees into the business focusing on role specific knowledge, skills and processes whilst engendering a culture of high performance and continual improvement. You will also be required to support change initiatives with insight on current products, systems and processes and delivering training and/or coaching interventions ensuring successful change initiatives. Along with, coaching to continually improve people performance of Howden Life & Health.

Benefits

• Competitive basic salary
• Annual Wellbeing Schedule – On-site Health Checks, Reflexology and Dietician
• Gloucester Business Park where we are based offers a fresh modern space with fantastic facilities on the doorstep, easily accessed by public transport and with plenty of on-site car parking available too.
• Clear career progression structure
• Pension scheme
• Death in Service Life Insurance
• Income Protection
• Hybrid working – option to work from home when not required on site for training.
• 23 days holiday, rising to 25 with service (plus public holidays)
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Discounted gym membership, retail discounts scheme and childcare vouchers
• Health Cash Plan - included but not limited to Dental and optical cover, Online GP, Counselling sessions and much more
• Flexible Benefits
• Long service rewards
• Team building events

Requirements

• Persuasive and enthusiastic communicator
• Ability to motivate people to higher levels of performance
• Ability to challenge processes and provide insight into how changes impact people and performance
• Confident presenting to individuals and groups
• Exceptional training and coaching skills and an advocate of the GROW model
• Ability to interpret the most suitable training or coaching initiative even when working with incomplete data, knowing that changes or updates may need to be implemented
• Flexibility, adaptability and the ability to work well under pressure
• Excellent organisation and prioritisation skills and the ability to manage own workload
• Attention to detail and ability to work on own initiative
• Ability to engage across the wider Howden Life & Health Learning & Development community

Responsibilities

• To be an expert on Howden Life & Health products, systems and processes
• To deliver first class new recruits back to their teams ensuring they add value from their first client interaction through demonstration of their product, system and process knowledge and ability
• Add performance value across the wider Howden Life & Health Learning & Development community by building relationships, sharing best practice and supporting delivery across Howden Life & Health sites.
• To support management when underperformance has been identified through coaching to improve performance
• Act as a reference point for change initiatives on how changes will impact people and processes and support the implementation of changes through the appropriate training or coaching initiative
• Design, create and keep training material, including e-learning modules up to date
• Collate and report on training and CPD performance
• Take responsibility for own personal development in terms of understanding the business, regulation, and the insurance industry

What do we offer in return?

A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other, in the small everyday moments and the bigger challenges
• We are determined to make a positive difference, at work and beyond
• We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world.

Full Time 39 hrs per week. Hours to be discussed as part of application.

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Job Types: Full-time, Permanent

Pay: From £25,000.00 per year

Benefits:

• Bereavement leave
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Gym membership
• Health & wellbeing programme
• Life insurance
• On-site parking
• Paid volunteer time
• Private dental insurance
• Private medical insurance
• Profit sharing
• Referral programme
• Sabbatical
• Sick pay
• Store discount
• Transport links
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Experience:

• Training & development: 1 year (required)

Work Location: Hybrid remote in Gloucester

Expected start date: 14/10/2024