Global Customer Service Manager - 1 Year Contract

Head of Customer Service - 1 Year Contract

Luxury brands go above and beyond to keep their customers happy, and that level of ability and approach is what we need for a fantastic interim senior CS opportunity we have for a leading organisation based in Harlow.

As well as a customer-centric approach and great people skills, we need extensive management experience with CS teams and systems/processes. If you’re located close enough to be able to spend 3 days a week in their Harlow office and currently or soon-to-be able to start a new role, please get in touch.

We’re on the lookout for an experienced candidate to take a very important mat cover position for 1 year, possibly slightly longer. We need somebody great with people, who can build rapport quickly both with team members and the SLT, and can come in at a very important time in the company’s growth to steady the ship in the absence of a very important member of the team.

This is a senior management role looking after the entire CS function both in terms of management and systems and processes, so it’s important we get applications from candidates with managing large customer service teams, ideally with full ownership. Though management of large team divisions is also viable.

If you have the experience we need and would like to work for one of Essex’s global success stories, we would love to consider your application. Please note this is an urgent hire and will not be available very long, so if you are keen you need to send your CV over today or face the prospect of missing out.

Due to their location, this role is easily commutable from locations such as Bishops Stortford, Harlow, Cheshunt, Epping, Hertford, Enfield, Braintree, Dunmow and Welwyn Garden City.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service
• Industries: Retail Luxury Goods and Jewelry, Wholesale Luxury Goods and Jewelry