Fraud Investigator - Accidental Damage

MERJE is currently looking to recruit a Fraud Investigator for our client, a leading insurance business. This role offers an exciting opportunity to protect the business and customers from fraud in a fast-paced, dynamic environment.

£25,000-£29,000

Location: Manchester. Hybrid working available with 1 day per week in the office.

The Company

This award-winning insurance and technology group delivers market-leading motor insurance, underwriting, distribution, finance, technology, and legal services. With a focus on innovation and growth, the company offers a flexible work environment and numerous opportunities for career development.

The Role

As a Fraud Investigator - Accidental Damage, you'll manage a portfolio of suspected organised/opportunistic accidental damage claims, conduct interviews, and collaborate with internal and external stakeholders to evaluate evidence and make informed decisions.

Key Responsibilities of the Fraud Investigator - Accidental Damage:

• Conduct thorough investigations of suspected fraudulent Accidental Damage claims
• Perform telephone interviews with customers and engage with external suppliers
• Utilise various databases and liaise with law enforcement agencies
• Assess evidence including intelligence, Police reports, and engineering evidence
• Meet agreed fraud KPIs and targets while ensuring compliance with company procedures

Required knowledge and experience for the Fraud Investigator - Accidental Damage role:

• Proven track record of managing a caseload with adherence to SLAs
• Strong understanding of FCA, Consumer Duty, and FOS
• Good understanding of the motor insurance industry
• Excellent analytical, problem-solving, and communication skills
• Self-motivated with a proactive approach and ability to work in a team