Head of Operations, BBC iPlayer

BBC Group and Public Services; London; Hybrid; GBP 80,000 - 103,000

Job description

Head of Operations, BBC iPlayer

Job Reference: 22299
Band: F
Salary: up to £102,500 depending on relevant skills, knowledge and experience.
Contract type: Permanent
Location: London

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

Main Responsibilities

• Collaborate with direct team members and across the organisation to ensure new processes and workflows are established where needed to improve business efficiency and information sharing.
• Take responsibility for the development of processes across teams to ensure all iPlayer and Channel teams operate in a streamlined, efficient way.
• Work with editorial teams to understand and specify tooling requirements to ensure they have optimised tools to support their current work whilst also aligning them for future iPlayer initiatives and strategies.
• Ensure the tracking of the content pipeline and release schedule is optimised.
• Support in ensuring teams have insights and data required to inform strategies and track performance via specifying needs and working with appropriate BBC teams to ensure delivery.
• Input to broader BBC Accessibility strategies to ensure we lead the market in this area. Optimise process and cost to ensure all content is accessible.
• Understand and define how the curation function may need to work differently based on the evolution towards a more algorithmically-driven product. Work between curation, growth and product teams to align on process and success metrics.
• Drive the successful planning and delivery of major new content initiatives as well as complex projects which require collaboration across the business.
• Work closely with the GM and Business Ops Lead to ensure an optimised operating model and governance process is developed and implemented for iPlayer.
• Define new business process for out of hours technical troubleshooting and continue to oversee it once implemented.
• Manage a small team consisting of a Business Operations Lead and the BBC iPlayer Design Studio (who are responsible for creating all visual assets for iPlayer).

Are you the right candidate?

• A solid understanding of content operations within a media organisation – preferably along with a good understanding of the various business areas and their functions within a streaming business.
• A strong background in defining operational processes to support effective and efficient business practice.
• Strong credentials in problem solving with the ability to harness complex information and define new processes to support business needs.
• Successful track record in working collaboratively across a complex organisation with the ability to drive decision-making.
• Experience working with technical, creative and business teams.
• Ability to quickly identify key information and diagnose problems without getting bogged down in detail.
• Ability to communicate complex information to stakeholders in a clear, concise way.
• A positive, can-do leadership style with strong influencing skills.

About the BBC

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

DISCLAIMER

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.