Sales Support Manager

CDW Corporation; Manchester; On-site; GBP 30,000 - 60,000; Full time

Job description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary: We are seeking a highly organised and proactive Sales Support Manager to join our team at CDW UK. The ideal candidate will have a strong background in sales support, excellent leadership skills, and the ability to streamline sales processes. This role requires a detail-oriented individual who can manage multiple tasks efficiently while providing exceptional support to the sales team.

Key Responsibilities:

1. Team Leadership: Hire, lead, mentor, and develop a team of sales support team leaders and individual contributors to ensure high performance and continuous improvement. Foster a positive and collaborative team environment.
2. Sales Process Management: Oversee the day-to-day operations of the sales support team, ensuring efficient and effective execution of sales processes. Implement and manage operational procedures to streamline workflows and improve productivity.
3. Relationship Management: Build and maintain strong relationships with key internal stakeholders. Ensure high levels of external and internal customer satisfaction and address any issues or concerns promptly.
4. Performance Management: Set clear performance expectations and conduct regular performance reviews with Team Leaders and individual contributors. Provide coaching and feedback to help team members achieve their full potential. Hold weekly 121s and Team meeting.
5. Reporting and Analysis: Prepare and present regular sales support reports to senior management. Use data and analytics to inform decision-making and drive continuous improvement and performance management.
6. Collaboration: Work closely with other departments, including segment and solutions sales, commercial operations, supplier management, supply chain, and customer support, to ensure alignment and support for customer and sales requirements.
7. Training and Development: Develop and deliver training programs to enhance the skills and knowledge of the sales support team. Ensure team members are up-to-date with the latest sales tools and techniques.

Travel Requirements:

1. This role requires occasional travel within the UK to meet with key stakeholders, attend industry events, and collaborate with other CDW offices. The candidate must be willing and able to travel as needed to fulfill the responsibilities of the position.

Qualifications:

1. Strong leadership and team management skills.
2. Excellent communication, negotiation, and interpersonal skills.
3. Ability to work effectively in a fast-paced, dynamic environment.
4. Proficiency in CRM software and sales analytics tools.

Benefits:

1. Competitive salary and performance-based bonuses.
2. Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
3. Opportunities for professional development and career advancement.

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.