Customer Service Manager

Michael Page (UK); Hitchin; On-site; GBP 60,000 - 80,000; Full time

Job description

• Growing organisation based in Hitchin, Hertfordshire
• Opportunity for career development

About Our Client

This company is a large organisation in the retail industry, operating on a multinational level. With a robust presence in the UK, particularly in Hitchin, the company prides itself on offering high-quality products and exceptional customer service to its customers. Due to continued growth, they are now looking for a Customer Service Manager to join their team on a permanent basis. Customer Service Management experience is essential, particularly within a B2B environment.

Job Description

• Oversee the customer service team (circa 10 staff) and develop customer service policies and procedures.
• Lead, guide, and train the customer service team to deliver exceptional customer service.
• Manage customer complaints and ensure customer satisfaction.
• Analyse customer feedback and create strategies for improvement.
• Implement and maintain Customer Relationship Management (CRM) systems.
• Collaborate with the sales and marketing teams to ensure seamless customer service.
• Participate in hiring and training new team members.

The Successful Applicant

A successful Customer Service Manager should have:

• Proven experience in customer service management
• Excellent communication and leadership skills.
• Proficiency in using CRM systems and other customer service software.
• Ability to analyse customer feedback and derive actionable insights.
• Exceptional problem-solving skills.
• Able to effectively motivate and lead teams
• Live locally to Hitchin

What's on Offer

• A competitive salary, negotiable dependent on experience
• Opportunities for career growth and professional development.
• A competitive benefits package including 28 days holiday plus bank holidays.