Head Housekeeper

The Ritz London; London; On-site; GBP 25,000 - 45,000

Job description

THE RITZ LONDON OVERVIEW

Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea. At every opportunity, our employees create a positive, memorable, and magical experience for both our customers and colleagues.

POSITION OVERVIEW

We have an exciting opportunity for a dynamic and enthusiastic individual to join our team at The Ritz London within the Housekeeping Department as a Head Housekeeper.

Our Head Housekeeper plays a crucial role in maintaining the high standards of our Housekeeping Department. Responsibilities for this role include overseeing the Floor Housekeepers, preparing room lists for Room Attendants, checking all VIP rooms, and ensuring all guest rooms and public areas under their care are kept up to the company’s standards by conducting daily spot checks. The Head Housekeeper should have a dedication to excellence that ensures our guests experience the highest levels of quality and service during their stay.

The structure of the team is as follows:

1. Executive Housekeeper
2. Deputy Executive Housekeeper
3. Head Housekeeper (Team of 3)

ENTRY REQUIREMENTS

• Relevant experience in a 5* property is essential
• Excellent customer service and team management skills
• Possess the ability to work under pressure and have strong organisational skills
• Great command of the English language, both spoken and written
• Display a polite and professional attitude to internal and external guests

OUR BENEFITS

• Highly competitive salary within the luxury London Hotel sector
• Instant reward and recognition scheme
• 28 holidays (including bank holidays)
• Learning & Development opportunities
• Employee discount scheme for Ritz goods and external providers
• Free laundry service for tailored uniform
• Complimentary meals on duty
• Social events and activities
• Season ticket loan
• CODE Hospitality App
• Wellness treatments: massage, chiropody and more
• Pension scheme
• Employee mental health assistance helpline
• Employee Introductory Scheme (£600)
• Training Fund Assistance

Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.