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Aftersales Manager (Motors) - Bangor

VanRath

Bangor

On-site

GBP 37,000 - 45,000

Full time

25 days ago

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An established industry player is seeking an Aftersales Manager to lead their team in a dynamic dealership environment. This role offers a unique opportunity to drive performance improvements and foster a culture of excellence within the Aftersales Department. With a focus on customer experience, the successful candidate will oversee operations, mentor staff, and implement strategic business plans. The position promises a competitive salary, bonus potential, and a company car, along with fantastic benefits including a pension scheme and generous holiday allowance. If you are passionate about the motor industry and ready to take your career to the next level, this is the perfect opportunity for you.

Company Car

Pension Scheme

33 Days Holidays

Bonus

2+ years in a senior Aftersales role with technical competence.
Full valid driving license with fewer than 9 penalty points.

Oversee daily operations of the Aftersales Department.
Lead and mentor the team to improve performance.
Ensure exceptional customer care and align business communication.

Leadership

Customer Care

Performance Improvement

Team Motivation

Communication

NVQ or ATA or HFC or similar

VANRATH have partnered with one of the NI's most well-known dealerships. The organisation is recruiting a Aftersales Manager position.

This is a fantastic opportunity for any Motor Industry experienced individual to join a longstanding company that offers many routes for progression.

Place of work is Belfast, this is a Permanent role with 45 working hours per week.

Salary:

£37,000 - £45,000 + Bonus + Company Car + Fantastic benefits, company pension scheme, 33 days holidays.

Candidates at higher salary will be considered.

We are looking for someone who is enthusiastic, self-motivated and has the ability to motivate and support others in a fast-paced environment.

Responsibilities:

Oversee the daily operations of the Aftersales Department, ensuring alignment with Franchise Operating Procedures.
Lead and mentor the team, fostering continuous improvement in performance and refining processes to enhance efficiency and effectiveness.
Develop and implement the business plan, coordinating the team to achieve key objectives.
Monitor and communicate management information to drive performance improvements within the Aftersales Department.
Ensure consistent delivery of exceptional customer care by managing all aspects of the 'Customer Experience'.
Cultivate effective communication across the business to ensure alignment and transparency.
Provide coaching and mentoring to team members, helping them to grow and achieve their full potential.

The Ideal Candidate:

2 years+ experience in a senior role within Aftersales.
Experience in After-sales service is required.
Technical competence (NVQ or ATA or HFC or similar).
Full valid driving license held for a minimum of 6 months with fewer than 9 penalty points.

Desired: