General Manager, Charity, Hospitality, London c£70k

General Manager, Charity, Hospitality, London c£70k

A wonderful opportunity has arisen for a Hospitality / Operations General Manager with this residential conference, events, retreats centre and a great place to stay when in London, a real urban oasis of peace in one of the busiest cities on the globe. Close by to the City of London, the charity has been established for an age or more and is utilised by some of the most inspirational charities and not-for-profit organisations who come to the facility and do great work. Seminars, Board Meetings, Training events, Consultations, Business Retreats and more beside. With 45 bedrooms and great food, it is a wonderful place to come and stay – just by the river Thames and ten minutes from Bank and Canary Wharf. A number of businesses have discovered us recently too and this is a growing area.

The General Manager will lead the charity’s commercial and operational activities. This role is pivotal in driving the financial performance and service excellence of the facility ensuring that its commercial success generates the income to support the organisation’s charitable objectives. The General Manager will oversee c60 staff and take the lead on: generating c£3m revenue annually; business development; profitability; guest satisfaction; and operational excellence. The successful candidate will be an energising, results-driven leader with a track record of delivering exceptional service in Hospitality while also championing the organisation’s Christian ethos and values. You will have:

• Proven track record of success in marketing, revenue generation, business development, and commercial management.
• Excellent leadership and people management skills with the ability to inspire, build trust and motivate teams.
• Excellent communication, negotiation, and stakeholder management abilities.
• Financial acumen with experience of managing budgets and driving profitability.
• Commitment to delivering high standards of service and guest satisfaction.
• High technical competency with key hospitality, finance and marketing systems.
• Willingness to lead by example in being able to be hands-on in supporting operational departments.

Additionally, you will be able to demonstrate:

• Significant experience in hospitality, events, or a related sector.
• Strong understanding of commercial operations and their alignment with broader organisational goals.
• Sensitivity to understand the not-for-profit sector and be able to balance commercial success with charitable objectives.
• Strong values aligned to the organisation’s Christian ethos and able to support its Retreat Offerings and Community work.

Sound interesting? Would you like to know more? We have an annual salary of c£70k + benefits available dependent upon experience and a full job description. For more information, e-mail us or call for an informal chat during the day or to request an out of hours conversation.

Ref: MD00472.

mike.duggan@landmarkfaith.co.uk 07867334550 / 01494416121

Landmark Faith Recruiting Solutions Ltd is acting as an Employment Business in relation to this vacancy. Landmark Faith Recruiting Solutions is an Equal Opportunities employer; we welcome applicants from all backgrounds.