People Operations Manager

Kaluza; Bristol; Hybrid; GBP 60,000 - 80,000

Job description

Location: Bristol, Edinburgh or London - Hybrid

Closing Date: Monday 24th February 2025

Kaluza reimagines energy to bring net-zero within everyone’s reach. The Kaluza Platform enables energy utilities to unlock the full value of a radically changing energy system and propel us to a future where renewable energy is sustainable, affordable and accessible for all.

From automating and simplifying core operations including billing to create a lower-cost, higher-engagement experience, to optimising energy usage across smart devices in the home, we turn tough challenges into win-win-win outcomes for customers, suppliers and the energy system.

We have a strong flexible, hybrid working ethos, we aim to be as flexible as possible to balance work with life. As a company we come together annually for our conference and end of year celebrations!

What will I be doing?

You’ll be joining the People Team at Kaluza - a team of around 20 spread across London, Bristol, Edinburgh, and now Melbourne! You’ll report to our Head of People Experience, but will have close relationships across the wider People, Finance, and Technology functions.

We’re looking for a brilliant People Operations Manager to join our team! You’ll be responsible for ensuring we provide a best-in-class set of people tools, services, and policies that cover our global locations.

We have spent the last few years setting ourselves up with a fresh people experience for Kaluza, so we have the basics of our infrastructure and systems in place already. The focus of this role will be making sure that these operational parts of the people team are optimised, with a great user experience, and set up for global scale as the business evolves.

People Systems and Tooling: You’ll be responsible for a holistic view of our People Tooling, within which there are opportunities to streamline how we use systems and create a brilliant experience through automation, integration, and data, globally. For example, we currently use Workday as our Finance and HRIS, Leapsome for engagement and performance, Greenhouse as ATS, and Enboarder for onboarding. This will also include ensuring accurate information is provided to our payroll team, monthly.

People Policies: You’ll be responsible for the oversight and improvement of our global suite of People Policies, currently spread across the UK, Portugal, USA, and Australia. This will include regular review, monitoring, and reporting on the success of them.

Process Optimisation: You’ll be responsible for spotting opportunities for automation, optimisation, and process improvement across our employee lifecycle, creating a flexible and transparent roadmap of operational change aligned with our People Strategy.

Queries & Information Accessibility: You will lead on our approach to first-line people-related query management which takes place primarily over slack or JIRA, supported by our People Operations Coordinator. You’ll make sure we manage queries effectively, and embed accurate and engaging information back into our Intranet and Tooling suite so people can more easily self-serve.

Visa management: Oversight of our visa sponsorship process, globally, which our People Operations Coordinator delivers, primarily ensuring we remain compliant and notify relevant bodies of important changes.

Contractors & Third Parties: Your area will oversee the full lifecycle of our contractor and third-party vendor management process, reviewing, implementing, and continuously optimizing our hiring, onboarding, and management processes to ensure compliance and alignment with business needs.

You will also have our People Operations Coordinator reporting to you, so you’ll be key in ensuring they are engaged, developed, and supported in their role.

About You

To be successful in this role, you must have:

• Ability to assess and design a great user experience in the services, products, and tooling you build and run.
• Experience across the people systems lifecycle from implementation, to iteration and improvements, to integrations and reporting.
• Experience working with a variety of different people tools and managing the relationships with external providers.
• Up to date employment law knowledge in our key locations. In the UK this is essential; nice to have would be knowledge of the USA, Australia, and Portugal. Other locations, such as Japan or European countries would also be a plus.
• Experience of managing a global policy suite including: inception and writing from scratch, to iteration and improvements, and ongoing assessment of success.
• A practical ‘hands on’ approach and being happy to roll up your sleeves.
• Strong data analysis, reporting, and manipulation skills.

What will set you apart:

• Experience working in a global people operations function.
• Experience using Workday and our other people systems and tooling.
• Experience implementing new technology from start to finish.
• Experience in managing 1-2 direct reports.
• Experience in a tech focussed company.

Kaluza Values

Here at Kaluza we have five core values that guide us as a business:

We’re on a mission, We build together, We’re inclusive, We get it done, We communicate with purpose.

• Perks at Work - access to thousands of retail discounts
• 5% Flex Fund to spend on the benefits you want most
• 26 days holiday
• Flexible bank holidays, giving you an additional 8 days which you can choose to take whenever you like
• Progressive leave policies with no qualifying service periods, including 26 weeks full pay if you have a new addition to your family
• Dedicated personal learning and home office budgets
• Flexible working — we trust you to work in a way that suits your lifestyle

Even better? You’ll have access to these benefits from day 1 when you join.

We want the best people

We’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.