Change Manager

Change Manager – 3-month contract – Bristol

My Customer is looking for an experienced Change Manager to help deliver innovative solutions while ensuring seamless integration of changes within their IT and business environments.

As a key player in their ITIL-driven environment, you will manage the change process, ensuring it aligns with their goals and the needs of their people.

The business has recently deployed ServiceNow. Any experience working or pushing through changes with ServiceNow would be beneficial.

Key Responsibilities for the Change Manager:

1. Change Management Expertise:
   Lead and facilitate change initiatives, ensuring smooth adoption and minimal resistance. Develop strategies to overcome resistance and maximize engagement across all levels of the business.


2. CAB Coordination:
   Manage and coordinate the Change Advisory Board (CAB), ensuring changes are assessed, authorized, and communicated effectively. Provide clear documentation and communication of CAB decisions and actions.


3. Stakeholder Engagement:
   Act as the key liaison between IT teams, business stakeholders, and other departments to ensure alignment and clarity. Build relationships with stakeholders to address concerns, gather feedback, and ensure successful implementation of changes.


4. Task Organisation:
   Define and assign tasks to relevant team members, ensuring deadlines and deliverables are met. Track progress and provide updates to leadership and stakeholders.


5. ServiceNow Implementation:
   Leverage prior experience with ServiceNow to support implementation efforts and optimize its use for change management processes. Ensure accurate and timely data entry and reporting in ServiceNow.


6. Adherence to ITIL Framework:
   Ensure that all change management activities are compliant with ITIL standards and best practices. Continuously improve processes to enhance efficiency and effectiveness in an ITIL-driven environment.

The successful Change Manager is required to travel to Bristol Centre 3 days a week and work 2 days remote.