Partner Support Manager (m/f/x)

Quandoo GmbH; London; Remote; GBP 60,000 - 80,000; Full time

Job description

Company Description

At Quandoo, we bring gastronomy and technology together. Since launching in December 2012, we have continuously grown and are now active in 12 countries around the world such as Australia, Germany, Italy and the United Kingdom. With plans to develop even further, our mission is clear: To transform the world’s dining-out experiences.

We offer diners the opportunity to discover and make reservations at restaurants via our website or mobile app. We also provide restaurants with innovative management tools that enable them to build relationships with new & existing guests, streamline their day-to-day service and maximise their overall potential.

As an employer, we are committed to the growth of every team member and support collaboration across organizational boundaries. We deeply care about what we do, we are respectful, open and have faith in our colleagues' abilities.

This is why our core values are fundamental to us:

1. have a growth mindset
2. feel responsible
3. be united

Job Description

• You are the contact person for our restaurants and guests and support them with their questions and concerns (by phone, email and live chat).
• You actively work on partner support topics in the UK and in our other markets if you speak another language.
• As a customer service representative, you form an interface between various internal departments, restaurant partners and the field service.
• You maintain the internal customer database (Salesforce).

Qualifications

• You are communicative, innovative, friendly and always keep a cool head.
• You think outside the box.
• You enjoy dynamic processes and show a high level of flexibility in day-to-day business and enjoy working in a team.
• You are characterised by a positive attitude and solution-oriented behaviour.
• Your way of working is structured and thorough.
• You speak English (fluently); any of the following languages is a plus: (Dutch, Finnish, German, Turkish).
• Ideally, you have some professional experience in the areas of existing customer service, hotel or catering.
• Are you a career changer? No problem - we look forward to receiving your application!

Additional Information

We care about our company culture. This is what you can expect with us:

• You have the chance to get a job in a rapidly growing international company. We are offering a new and exciting opportunity with a global commerce platform. We are leading the way in technology-based reservations, bookings and table management, and you will play a crucial role in our organisation's growth and ultimately benefit from our success and expansion.
• High level of responsibility – the chance to hit the ground running from day one and shape your own career path.
• We believe in your abilities: This position offers you a tangible impact on the company's success while you benefit from flexible working opportunities in a well-balanced work environment.
• You will work with a highly motivated and skilled team from all over the world. We celebrate our diversity!
• Fun working environment – opportunity to collaborate with highly motivated colleagues and attend company parties.

Here are our Benefits:

• Be flexible: Enjoy our remote policy and work from our offices, at home or while traveling.
• Got balance: We offer flexible working hours and up to 30 days of vacation.
• Stay mentally fit: Use our free 1:1 sessions with professional psychologists as well as digital trainings and tools for your mental health - provided by our partner nilo.health.
• No boredom! Quandoo offers challenges and development every day. Our self-development budget will help you acquire and achieve new skills & knowledge.

Want to be part of Quandoo’s future? Apply now!

Great job, but not right for you? Recommend this position to your contacts!