Junior Operations Associate - Entry Level

Fully-Remote Role. Odin helps people to raise and deploy capital seamlessly. We envision a world where people can vote with their money on what the future looks like, and participate in creating it. Our first product makes it radically easier for anyone, anywhere, to launch & run an investment firm - think 'Shopify for asset managers'. We handle all the “plumbing” and paperwork through one seamless platform - everything from setting up the legal structure for an investment vehicle through to processing exits.

We’re already trusted by over 10,000 VCs, angels and founders, and we're one of the fastest-growing fintechs in the UK, tripling income YoY. We've raised $3m in seed funding from top angels, family offices and VCs to support our own growth, and we are just getting started.

The Role

Your role will be all about helping investors get started smoothly on Odin’s platform. You’ll become the go-to person for sorting out any onboarding issues—especially around KYC (Know Your Customer) and AML (Anti-Money Laundering) checks—making sure investments can go through without delays. On top of that, you’ll support investors with their questions, helping them solve any issues quickly and ensuring they have a seamless experience. This is a brilliant opportunity to gain hands-on experience in fintech, customer operations, and compliance while building problem-solving and communication skills!

Responsibilities:

1. Proactively support investors and companies experiencing difficulties with Odin’s automated KYC/AML workflows.
2. Review KYC/AML documentation for flagged investors, conducting additional checks or enhanced due diligence when necessary.
3. Assist investors with tracing missing payments.
4. Respond to investor support issues promptly, contributing to a response time of under 2 hours across the board.
5. Identify patterns in support requests and implement efficiencies (e.g., setting up templates/macros for common answers).

Entry-Level or Internship – Flexible Pathways

We’re open to hiring this role as either a full-time entry-level position or a 6-12-month internship, depending on your experience and career goals. Whether you’re looking to kickstart your career straight out of school, gain hands-on experience before university, or build industry exposure through an internship, this is a great opportunity to develop valuable skills in fintech, compliance, and customer operations. Let us know your preference when you apply.

Your Background

This is a great opportunity for someone bright and eager to gain professional experience:

1. Ideal for someone looking to start their career without going to university or has left university and wants to do a 12-month internship to gain exposure.
2. You should be comfortable using technology and open to learning how to optimise processes.

Must-Have Qualities

1. Excellent written and verbal communication – Clear, professional, and proactive communication is essential.
2. Asks questions if they don’t understand – No prior KYC/AML experience is required, but you should be eager to learn and follow instructions carefully.
3. Extremely responsive & good at context switching – The kind of person who can’t stand unread emails and knows when to send a quick holding response.
4. Selfless approach to customer support – You think ahead to prevent unnecessary back-and-forth, adding useful context in emails to help investors submit correct documents the first time.
5. Attention to detail – You can spot inconsistencies and apply good judgment to identify potential risks.
6. Tenacious – If something isn’t simple, you’ll keep pushing for a resolution rather than letting it slip through the cracks.

Working at Odin

We encourage a balanced way of working. We’re a fast-growing startup building something very ambitious, and we expect you to work hard, and relish this challenge. However, we also offer flexibility, and we support your life outside of work so you can bring your best to the table. Our benefits include:

1. We’re remote-first, so you can work from home full-time! We do have days where we use the same WeWork, and we make an effort to organise monthly in-person socials (attendance isn’t mandatory).
2. Choose your own laptop and we'll also ensure you have all the equipment you need to succeed.
3. Receive your own expense card, eliminating out-of-pocket spending for work items and tools that matter.
4. Private health insurance to ensure your health isn’t compromised, allowing you to do your best work.

Accessibility Adjustments

We’re committed to removing invisible barriers. If there are any adjustments we can make to better support you, please let us know when you apply.

Experience: Not required
Languages: English – Advanced
Employment: Full-time
Schedule: Monday - Friday (09:00 - 18:00)
Salary: £14,000 – £16,000 yearly

About Odin:
At Odin we create tools that help VCs, angels, family offices and founders to raise and deploy capital seamlessly.