Senior IT Advisor - GCU01721

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Glasgow Caledonian University - the largest and leading modern university in Scotland - is a vibrant, values-led university with campuses in the heart of Glasgow and London. With a strong commitment to high quality education and research which supports the communities we serve, we have strong partnerships with employers to ensure our students get the careers they dream of and deserve.

We are currently seeking a Senior IT Advisor who will join the Desktop / AV team to play a key role in delivering technical support, diagnosing and resolving hardware and software issues, and ensuring the seamless operation of IT / AV systems across the organization.

The role holder will contribute to an effective and professional IT service by:

1. Supporting the function of the team
2. Sharing knowledge and expertise
3. Providing line management where appropriate

Essential experience includes:

1. Data centre hardware troubleshooting and maintenance
2. Leading and contributing to projects as a technical lead
3. Excellent analytical skills and attention to detail

The successful candidate should hold a degree or recognised IT/Information qualification and/or equivalent relevant experience. They will have the ability to understand and interpret user requirements and provide appropriate advice and guidance. Furthermore, they should also have the ability to organise, prioritise and manage multiple activities at any one time, delivering effectively in a busy environment.

Ideally, the successful candidate would have experience of ITIL processes and knowledge of ITSM/ I.T. project management.

As the University for the Common Good, we are committed to embedding equality, diversity and inclusion in everything that we do. We welcome applications from all suitably qualified candidates who demonstrate the GCU Values.

Glasgow Caledonian University offers a range of benefits including opportunities for professional development, family friendly policies, cycle to work scheme and onsite childcare facilities.

Please note that the appointment will be made on the first point of the salary scale (unless by exception).