Fraud Resourcing & Onboarding Lead

Virgin Money UK PLC; Glasgow; Remote; GBP 44,000 - 56,000

Job description

Join to apply for the Fraud Resourcing & Onboarding Lead role at Virgin Money

Base pay range

Business Unit: Fraud Service Delivery

Salary Range: £44,800 - £56,000 per annum DOE + red-hot benefits

Location: UK Remote – with occasional travel to hub – Glasgow, Leeds, Gosforth, Edinburgh, London

Contract Type: Permanent

Our Team

We’re looking for a driven and passionate Fraud Resourcing & Onboarding Lead who is ready to make a real difference. You’ll play a pivotal role in ensuring Fraud Operations is sufficiently resourced from workforce planning through to a seamless hiring and onboarding process.

What you’ll be doing

• Ensure Fraud Operations is sufficiently resourced to handle commercial and operational demand. Regularly engage with senior stakeholders within Fraud Operations to understand changes to operational demand and ensure this is reflected in resource plans.
• Maintain the momentum of hiring across four pillars of Fraud Operations, forecasting future resourcing needs and working closely with operational leaders to recruit.
• Deploy a seamless and efficient onboarding program, increasing colleague satisfaction.
• Lead the end-to-end recruitment for Fraud Operations resource, ensuring a seamless hiring process for multiple candidates simultaneously.
• Acting as single point of contact for operational leaders, hiring managers and new hires, providing support throughout the recruitment and onboarding journey.
• Monitoring and tracking progress and providing updates to operational leaders and the Service Delivery Forum.
• Working closely with the Interlock Lead translating resource requirements into hiring plans.
• Engage with key stakeholders to effectively manage resource into Fraud Operations.
• Overseeing the onboarding process through advertising, screening, interviewing and negotiations with candidates and new starters.
• Collaborating closely with HR Recruitment Team, co-ordinating business led activities across Fraud Operations.
• Monitoring and tracking progress across the process, providing updates to senior operational leaders and the Service Delivery Forum.
• Support Fraud Operations leaders to create high performing teams through hiring of qualified candidates.
• Accountable for business readiness activities including ordering of new kit and system access.

We need you to have

• A strong background in Fraud Operations.
• Good knowledge of fraud typologies within a retail banking environment.
• Strong knowledge of recruitment processes and experience in recruiting for multiple high-volume roles simultaneously.
• Proven experience in resource management and creating operational resource plans - ensuring correct resource allocation to support operational demand.
• Experience in managing onboarding programs for colleagues, ensuring a seamless experience.
• Strong stakeholder engagement with the ability to challenge and influence at a senior level.

It’s a bonus if you have but not essential

• Operational excellence awareness and experience.

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
• Up to five extra paid well-being days per year.
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

And there's no waiting around, you'll enjoy these benefits from day one.

Be yourself at Virgin Money

Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team.

Now the legal bit

Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references.

Seniority level

Associate

Employment type

Full-time

Job function

Strategy/Planning and Human Resources