IT Support Engineer – 10799SJR

10799SJR
£25,094 – 27,250 per year

IT Support Engineer – Redhill – Perm

Salary: £25,000 – £27,000

Location: Redhill 5 Days Onsite

We are currently seeking to appoint an enthusiastic IT Support Engineer to join our busy and fast-paced IT Department.

You will be involved in the day-to-day support of the IT infrastructure at a 1st/2nd line level. This will include, but is not limited to, server and desktop operating systems, physical & virtual infrastructure, storage, IT hardware, networks, and data backups and disaster recovery.

IT Support Engineer – Main Responsibilities:

1. Working closely with the Head of Department, Technicians, and the rest of the IT team to offer first line, technical, and software support for all IT-related queries, relating to hardware, software, telephony, and business systems.
2. Resolving issues raised by internal team members and maintaining an accurate history via the corporate Service Desk system.
3. Providing technical and administrative support and solutions, following documented control processes, as well as allocating and escalating enquiries as necessary if no immediate resolution is possible.

IT Support Engineer – Key Skills:

• Understanding of ISO 27001 principles
• High level of knowledge of web-based technologies
• MCSE qualification or equivalent
• ITIL Practitioner
• Capability to create IT policies, information security standards, and procedures
• Maths & English GCSE / Level 2 equivalent

Due to the volume of applications received for positions, it will not be possible to respond to all applications, and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation.

We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/.