Digital Account Manager

TH3 DESIGN; Kingston upon Hull; Hybrid; GBP 20,000 - 35,000

Job description

Location: Hull with hybrid work options

Employment Type: Part-Time or Full-Time

Salary: £20,000 – £35,000 (depending on employment type and experience)

Benefits: Additional Annual Leave, Casual Dress Code, Company Social Events, Professional Development Opportunities

About Us

TH3 is an innovative digital design agency that has been empowering businesses to achieve digital excellence since 2010. With offices in Hull and York, we specialise in creating user-centric digital experiences, from website design to conversion optimisation. Our team is passionate about delivering high-quality, future-proof solutions that make the online world more accessible, intuitive, and engaging.

Role Overview

We are looking for a dedicated and proactive Digital Account Manager to join our team. In this role, you’ll be the link between our clients and our digital teams, ensuring seamless communication, project alignment, and client satisfaction. You’ll work closely with clients to understand their needs, manage project timelines, and coordinate with our internal teams to deliver innovative solutions that exceed expectations.

If you’re a natural relationship builder with a keen eye for digital trends and a passion for client success, we’d love to hear from you.

Key Responsibilities

1. Client Relationship Management: Develop and nurture strong, long-lasting client relationships, acting as the primary point of contact for assigned accounts. Understand client needs and business goals, providing guidance to help them achieve digital success.
2. Project Coordination: Oversee project progress from initiation to completion, ensuring all deliverables meet quality standards and align with client expectations. Collaborate with design, development, and strategy teams to ensure projects are completed on time and within scope.
3. Strategic Planning and Execution: Work with clients to identify and develop digital strategies that align with their business objectives. Provide recommendations for improving digital presence, user engagement, and conversion rates.
4. Budget and Timeline Management: Create, monitor, and manage project budgets and timelines, ensuring efficient use of resources. Proactively communicate any changes to clients and internal teams.
5. Upselling and Cross-Selling: Identify opportunities to enhance client value by recommending additional services or upgrades. Work with clients to understand evolving needs and suggest relevant solutions from TH3’s portfolio.
6. Client Training and Support: Provide clients with guidance on using digital tools, platforms, and best practices to maximise their success. Offer ongoing support and answer questions to ensure a positive client experience.
7. Market and Trend Awareness: Stay updated on industry trends, digital marketing best practices, and emerging technologies. Share insights with clients and internal teams to drive innovation and continuous improvement.

Required Skills And Experience

1. Experience: At least 3 years of experience in account management, digital marketing, or a related field. Agency experience is a plus.
2. Digital Savvy: Strong understanding of digital marketing concepts, including web design, SEO, PPC, and social media.
3. Project Management Skills: Ability to manage multiple projects simultaneously, with strong organisational skills and attention to detail. Experience with project management tools (e.g. Trello) is desirable.
4. Client-Focused Mindset: Excellent communication and interpersonal skills, with a knack for building trust and rapport. Proven ability to handle client needs and requests with empathy and professionalism.
5. Analytical Skills: Proficiency in interpreting digital metrics, identifying trends, and deriving actionable insights. Ability to create reports and presentations that convey complex data clearly and concisely.
6. Problem-Solving Ability: Strong troubleshooting skills with a proactive approach to identifying and resolving issues before they impact client satisfaction or project success.
7. Adaptability: Comfortable with a flexible work environment and open to handling a variety of tasks. Capable of adapting to changes in client needs, project scope, and team dynamics.

Additional Desirable Skills

1. Experience with email marketing platforms (e.g., MailChimp, HubSpot)
2. Knowledge of WordPress for updating web elements
3. Familiarity with conversion rate optimisation and user experience design principles
4. Understanding of branding and content strategy

Why Join TH3?

At TH3, we’re not just a digital design agency; we’re a partner in transformation. You’ll be part of a team that values innovation, precision, and client success. We offer a collaborative environment, flexibility to work from home or from our offices in Hull or York, and opportunities for career growth as we continue to expand.