Logistics Specialist

Willis Global; Crawley; On-site; GBP 31,000 - 35,000; Full time

Job description

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This range is provided by Willis Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Salary of up to £35k per annum with up to 4k shift allowance.

Recruiting for the Supply Chain & Logistics Industry

Our client is a well-established leading independent provider of aviation/aerospace services to commercial and government customers around the globe, looking for an AOG Logistics Specialist to work at offices based in the Gatwick area.

On Offer:

• Opportunity to work for a leading aviation services provider operating in over 20 countries.
• Working hours - 4 on 4 off shift pattern: 2 days (7am - 7pm), 2 nights (7pm - 7am).

Main Purpose of the Role:

The AOG Logistics Specialist role is positioned within the International Operations Centre (IOC) in Offices near London Gatwick. The main purpose of the role will be to fulfil time critical (AOG) logistics demands from airline customers while working with the Operations Specialist Team Leader and team to ensure the group are delivering operational performance in accordance with contracted targets (KPIs) and obligations.

You will be expected to work closely and communicate with the company’s airline customers providing detailed and confident feedback to all the demands related to the logistics movement of AOG shipments. Alongside ensuring all aspects of Materials, Procurement and Inventory Management are efficiently and effectively processed within the pre-determined parameters laid down by the Operations Specialist Team Leader. As a member of the IOC Operations Specialist Team, you will be providing a focal point for the airline/customer and internal stakeholders.

Duties & Responsibilities of the AOG Operations Specialist:

• To act as a focal point & provide continuity for Company’s contracted customers & Programme Managers, handling time critical orders and ensuring requirements are handled efficiently.
• To act as the focal point for requests received from Company contracted airline customers ensuring demands are raised in a timely manner, sources of supply are identified and to arrange shipment in accordance with the contractual service level. Highlight any potential shortfalls and work with the supplier and airline/customer.
• To assist with the airline/customer daily operational demands process, alongside the fulfilment of customer requests in accordance with the contractual service level.
• To assist with any customer Order backlogs either system or operational, ensuring customer delays are kept to a minimum whilst maintaining excellent customer communication and well-informed potential alternative solutions.
• Pro-actively engage with the allocated Programme and Operations managers to ensure implementation of all contractual requirements to guarantee customer satisfaction and contract performance.
• Identify at an early-stage potential problems and risks, evaluate, and anticipate implications and be proactive with all concerned parties in developing and defining contingency/recovery plans and actions.
• Ensure that all components float levels accurately reflect the operational requirement by producing a statistical analysis so that any surplus or shortfall can be highlighted and rectified. Also ensure all reorder levels, minimum order quantities etc. are set for ultimate efficiency on all items to prevent overstocking and stock out at all warehouses.
• Proven supply chain or logistics or AOG freight forwarding operations experience gained within a high pressurised/time critical environment.
• Broad knowledge and understanding of Airline/Aviation/Aerospace Operating and business environment including Technical Services, Logistics Operations and Customer Service.
• Flourishes in a fast-paced environment.
• Experience in working with demanding customers.
• Advanced Microsoft Office - Word, Excel, Outlook and easily adapt to in-house IT systems.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service, Supply Chain, and Distribution

Industries

Aviation and Aerospace Component Manufacturing, Transportation, Logistics, Supply Chain and Storage, and Airlines and Aviation